Knowledgeable Manager with solid background as Co-Founder. Led strategic initiatives that drove significant business growth and operational efficiency. Demonstrated leadership in team building and agile project management.
Experienced with entrepreneurial ventures and strategic initiatives. Utilizes innovative thinking and business acumen to drive success. Track record of building cohesive teams and fostering growth.
Overview
22
22
years of professional experience
Work History
Co-Founder & Operating Partner
Ruby Chow’s
01.2018 - Current
Developed key operational initiatives to drive and maintain substantial business growth.
Strengthened financial health by effectively managing capital raises and budget allocations.
Recruited, interviewed and hired new staff members and developed training materials for employees.
Secured lucrative partnerships by establishing strong relationships with key industry players.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Grew the customer base through targeted outreach and networking events.
Evaluated market trends to identify emerging opportunities and inform strategic decision making.
Conducted target market research to scope out industry competition and identify advantageous trends.
Enhanced brand loyalty and customer retention with introduction of comprehensive customer service program.
Managed financial, operational and human resources to optimize business performance.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Co-Founder & Operating Partner
Ton Ton Ramen & Yakitori / Miso Ko
01.2013 - Current
Implemented quality control measures to ensure consistent delivery of products or services.
Sourced vendors and negotiated fair contracts to keep costs low.
Negotiated contracts with vendors, securing favorable terms that contributed to cost savings without compromising on quality or timeliness of deliveries.
Stayed informed on industry developments and market trends to gain competitive advantage.
Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
Managed effective customer service and quality assurance programs to protect business reputation.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Leveraged data and analytics to make informed decisions and drive business improvements.
Strengthened financial health by effectively managing capital raises and budget allocations.
Co-Founder & Operating Partner
Le Fat
01.2014 - 01.2019
Successfully sold business prior to opening Ruby Chow’s.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Leveraged data and analytics to make informed decisions and drive business improvements.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Managed senior-level personnel working in marketing and sales capacities.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Set aggressive targets for employees to drive company success and strengthen motivation.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Owner & Founder
The Real Chow Baby / Big Chow Grill
01.2003 - 01.2011
Developed and launched Atlanta’s first create-your-own Stir-Fry restaurant; monitored sales and profitability for business model.
Secured equity investment for venture; developed business and marketing plans.
Supervised strategic planning, P&L, corporate marketing and staff development.
Managed private functions for corporate leaders, sports figures and national celebrities.
Received more than 30 awards including 2007 Catalyst Magazine “Top 25 Entrepreneurs and Ones to Watch”
Successfully sold The Real Chow Baby after 16 months of operations for $1.5M; Big Chow Grill opened in 2008 and continues to operate.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Established foundational processes for business operations.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Skills
Business development
Strategic partnerships
Strategic visioning
Customer relations
Operations management
Partnership development
Investor relations
Staff management
Team building
Sales strategy
Visionary leadership
Budget management
Networking strategies
Approachable leader
Sales growth
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Generated $3 million in first-year cost savings through global sourcing initiatives and business case development.
Saved the company money by aggressively negotiating with suppliers.