Mike Brady
Normal,IL
Summary
Developed skills in high-security environments, including critical thinking, problem-solving, and attention to detail. Effective at identifying potential threats and implementing safety measures to ensure secure environment. Looking to transition into new field where these abilities can be leveraged and further expanded.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Security Officer
Dallas Theological Seminary
10.2021 - 12.2024
- Monitored CCTV cameras and alarm systems for security breaches.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on golf cart, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Reported suspicious activities and persons to law enforcement.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Store Manager
Casey’s General Store
06.2018 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Security Officer
Dallas Theological Seminary
01.2018 - 06.2018
- Monitored CCTV cameras and alarm systems for security breaches.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on golf cart, and by foot.
- Responded quickly to incidents and assessed active situations for security concerns.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Reported suspicious activities and persons to law enforcement.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Team Member
Casey General Store
09.2016 - 06.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Cleaned and organized kitchen and service areas.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Store Employee
Price Chopper
06.2015 - 07.2016
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
- Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Managed time effectively to complete nightly tasks within allotted timeframe, minimizing the need for additional overtime hours.
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Shift scheduling
- POS systems
- Supply ordering
- Store displays
Education
High School Diploma -
Stark County High School
Toulon, IllinoisLincoln Christian University
Lincoln, Illinois 01.2010 - 06.2013
Illinois Central College
East Peoria, Illinois 08.2007 - 06.2012
Timeline
Security Officer
Dallas Theological Seminary
10.2021 - 12.2024
Store Manager
Casey’s General Store
06.2018 - 06.2021
Security Officer
Dallas Theological Seminary
01.2018 - 06.2018
Team Member
Casey General Store
09.2016 - 06.2017
Store Employee
Price Chopper
06.2015 - 07.2016
Lincoln Christian University
01.2010 - 06.2013
Illinois Central College
08.2007 - 06.2012
High School Diploma -
Stark County High School
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