Mike Breton
Orlando,FL
Summary
Dedicated Cast Member with experience in Guest Services, leadership roles, proficient in problem resolution, and Safety management. Passionate about enhancing Guest satisfaction and eager to leverage skills in future opportunities. Passionate about making Guest Magical Moments because it was done for me as child and I want provide the same magic I was given.
Overview
10
10
years of professional experience
Work History
WDW - Star Wars Galaxy's Edge Attractions Host
Disney's Hollywood Studios
05.2021 - Current
- Flexible during unplanned downtimes by performing Guest Service Recovery and crowd control functions as necessary. While also responding to Guests with empathy and care in inconvenient situations.
- Delivers a wide range of experiences for the Guest during their time at the attraction.
- Foster teamwork to deliver seamless Guest experiences. Adapt quickly to changing scenarios, maintaining high-quality service standards.
- Ensures that Guest and Cast safety is closely monitored by doing restraint checks, screening for boarding requirements and performing proper evacuation protocols
- Proficiently uses the Guest Service Suite and the Redemption App to provide proper recovery to our Guest during downtimes. Issues attraction return times to inclusively assist Guests unable to wait in a traditional queue and anticipates their needs
- Participated in the Single Rider Test at Rise of the Resistance and achieved the highest Guest Carry Count of 1740.
Epcot Parking Attendant
Walt Disney World Resort
06.2021 - 05.2022
- Managed daily parking operations to ensure Efficient vehicle flow and Guest satisfaction.
- Assisted Guest with inquiries and payment processes, providing exceptional service experiences by using the SNAPP system.
- Orchestrated seamless parking operations for thousands of Guest, ensuring Guest safety and efficiency during high-traffic events like The Run Disney Marathon.
Guest Relations Lead/Trainer
AMC Theatres
09.2015 - 03.2020
- Solved problems in a timely manner, with a sense of calmness, awareness, and prioritizing assignments among our Crew, so theaters can open up Efficiently.
- Mentored and trained new Crew members across all positions, fostering a knowledgeable team capable of effective theater operations.
Education
B.A. - Radio/TV Production
University of Central Florida
Orlando, FL05.2020
Skills
- Communication Skills
- Leadership
- Problem Resolution
- Time Management
- Adaptability
- Team Collaboration
- Guest Relations
- Multitasking
- Attention to Detail
- Excel
- Director
- Safety awareness
Timeline
Epcot Parking Attendant
Walt Disney World Resort
06.2021 - 05.2022
WDW - Star Wars Galaxy's Edge Attractions Host
Disney's Hollywood Studios
05.2021 - Current
Guest Relations Lead/Trainer
AMC Theatres
09.2015 - 03.2020
B.A. - Radio/TV Production
University of Central Florida
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