Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mike Breton

Orlando,FL

Summary

Dedicated Cast Member with experience in Guest Services, leadership roles, proficient in problem resolution, and Safety management. Passionate about enhancing Guest satisfaction and eager to leverage skills in future opportunities.

Overview

10
10
years of professional experience

Work History

WDW - Star Wars Galaxy's Edge Attractions Host

Disney's Hollywood Studios
05.2021 - Current
  • Flexible during unplanned downtimes by performing Guest Service Recovery and crowd control functions as necessary. While also responding to Guests with empathy and care in inconvenient situations.
  • Delivers a wide range of experiences for the Guest during their time at the attraction.
  • Foster teamwork to deliver seamless Guest experiences. Adapt quickly to changing scenarios, maintaining high-quality service standards.
  • Ensures that Guest and Cast safety is closely monitored by doing restraint checks, screening for boarding requirements and performing proper evacuation protocols
  • Proficiently uses the Guest Service Suite and the Redemption App to provide proper recovery to our Guest during downtimes. Issues attraction return times to inclusively assist Guests unable to wait in a traditional queue and anticipates their needs
  • Built experiences that are unique and memorable to each and every guest

Guest Relations Lead/Trainer

AMC Theatres
09.2015 - 03.2020
  • Solved problems in a timely manner, with a sense of calmness, awareness, and prioritizing assignments among our Crew, so theaters can open up Efficiently.
  • Mentored and trained new Crew members across all positions, fostering a knowledgeable team capable of effective theater operations.
  • Took lead in a Guest Relations role during peak times and holidays while Efficiently tending to each Guests needs.
  • Took lead in taking care of any Guest needs or tasks that need to be done operationally
  • Aided in helping guest choose the movie that fit needs as well as suggesting place to eat and shop at Disney Springs

Education

B.A. - Radio/TV Production

University of Central Florida
Orlando, FL
05.2020

Skills

  • Communication Skills
  • Leadership
  • Problem Resolution
  • Time Management
  • Adaptability
  • Team Collaboration
  • Guest Relations
  • Multitasking
  • Attention to Detail
  • Excell

Timeline

WDW - Star Wars Galaxy's Edge Attractions Host

Disney's Hollywood Studios
05.2021 - Current

Guest Relations Lead/Trainer

AMC Theatres
09.2015 - 03.2020

B.A. - Radio/TV Production

University of Central Florida

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