Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mike Brown

Shelbyville,TN

Summary

Dynamic Automotive Service Advisor with a proven track record at Reddick Brown Ford, and Nissan excelling in customer relations and complaint handling. Achieved revenue targets through persuasive upselling and maintained high customer satisfaction by providing tailored repair recommendations. Expert in warranty processing and fostering strong relationships, ensuring repeat business and loyalty.

Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.

Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor/Parts Specialist

Reddick Brown Ford
01.2022 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.

Automotive Service Advisor

Roberts Nissan
07.2016 - 11.2021
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
  • Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.

Automotive Service Advisor

Benton Nissan
02.2011 - 03.2015
  • Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
  • Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.

Education

High School Diploma -

Shelbyville Central High School
Shelbyville, TN
05-1994

Skills

  • Customer relations
  • Customer satisfaction
  • Building relationships
  • Complaint handling
  • Repair recommendations
  • Service advising
  • Organization
  • Documentation
  • Estimating costs
  • Warranty processing
  • Follow-up skills
  • Parts ordering
  • Customer relationship management

Accomplishments

    I have receive many awards during my Service Advisor

    career.

    2023 Ford Presidents Award

    Top 25 Tires sales in 2024 through Ford Program

    in our region.

    Above National and District in Nissan CSI

    and also earned many prizes through Nissan Programs

Certification

  • Ford Certified

Timeline

Automotive Service Advisor/Parts Specialist

Reddick Brown Ford
01.2022 - Current

Automotive Service Advisor

Roberts Nissan
07.2016 - 11.2021

Automotive Service Advisor

Benton Nissan
02.2011 - 03.2015

High School Diploma -

Shelbyville Central High School

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Mike Brown