Mike Butterfield Jr

See Vivint 2022-2023

• Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
• Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
• Processed and reshelved return orders and checked for discrepancies.
• Decreased cycle times by thoroughly checking incoming parts for damage and correctness.
• Maintained a clean and organized working area.

• Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Expedited installation times with efficient scheduling and coordination of resources.
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Managed inventory effectively, ensuring all necessary supplies were on hand for each project.
• Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
• Installed between 2-6 jobs per day working 12 hours a day

• Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
• Worked in team-based systems to complete up to 60 oil changes each day.
• Greeted customers and answered questions about oil changes and other services.
• Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.

• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Operated a forklift to load trucks with insulation material.
• Greeted customers and gained access to their attics
• Dispensed over 20 bags of insulation each day

• Received parts from vendors, inspected, and delivered to repair technicians
• Delivered customer vehicles to other shops for repairs unable to be preformed at the collision shop
• Checked invoices to determine if all parts had been received
• Managed time efficiently in order to complete all tasks within deadlines.