Mike Caracappa

I have worked 3 Parades in my department, A Christmas Fantasy, Magic Happens, and Paint the Night. Duties included helping performers load onto floats on ladders, distributing props, holding traffic for floats and driving floats including Opening float for Christmas Fantasy and Magic Happens, Maui on MH and Minnie Donald and Goofy whirliey floats for PTN.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

In Attractions I worked at the Emotional whirlwind and the Pixar Pal Around. Also worked at Autopia prepping guests for the attraction, maintaining safety and operation of the ride. In Outdoor vending I was sellin balloons and snacks at Disneyland and California Adventure. Also worked in the kitchen at Blue Bayou collecting dishes, running glasses through dishwasher and cleaning and maintaining kitchen area.

• Assisted guests in navigating attractions, enhancing overall visitor experience.
• Communicated safety protocols to ensure guest compliance and well-being.
• Collaborated with team members to maintain cleanliness and organization of attraction areas.
• Monitored ride operations, promptly addressing any issues to uphold safety standards.
• Provided exceptional customer service, resolving guest inquiries and concerns efficiently.
• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.

• Drove guests around the studio in 14 Seater electric carts, gave guests insight on the inner workings of the studio. Also performed a Friends couch show and The Art of Sound show demonstrating sound in movies.
• Led engaging tours, enhancing visitor experience through storytelling and historical insights.
• Developed customized itineraries based on group interests, ensuring memorable experiences for diverse audiences. All tours were unscripted.
• Conducted safety and maintained compliance with regulations to ensure guest safety during tours.

Patio host duties included keeping restaurants clean with tables wiped and overall cleanliness. Sweeped around the park and cleaned out garbage bins.