Mike Castillo
katy,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
36
36
years of professional experience
Work History
General Manager
Unico Supply Inc
05.2017 - Current
- Managed a diverse team, fostering a positive work environment.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Location Manager
BMC - Building Materials & Construction Solutions
10.2015 - 05.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
General Manager
ProBuild/Builders First Source
11.2006 - 09.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Plant Manager
Igloo Products Corp.
01.1989 - 11.2006
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Balanced labor needs with production schedules to optimize workforce utilization while maintaining output targets.
- Maximized plant safety through proactive strategies and well-structured training.
- Oversaw daily operations of 1,000.000 sq. ft. manufacturing plant.
- Mentored and developed staff members, promoting professional growth opportunities within the organization.
- Maintained quality of product with robust inspections and assessment team.
- Collaborated with sales team to align plant capabilities with customer demands, fostering long-term business relationships.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
- Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
- Identified and resolved process and equipment issues to minimize production downtime.
- Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
- Managed budgeting and resource allocation, ensuring optimal use of funds for operational efficiency.
- Identified and implemented viable strategies for continuous improvement.
- Enhanced safety standards with implementation of comprehensive safety training initiatives for all employees.
- Collaborated with engineering team to design new machinery, resulting in increased production capacity.
- Pioneered lean manufacturing approach, reducing unnecessary costs and increasing efficiency.
- Developed training programs to upskill workforce and improve productivity.
- Established metrics to measure performance and drive continuous improvement.
- Fostered culture of safety, significantly reducing workplace accidents.
- Enhanced communication between shifts, ensuring smooth handovers and continuity.
- Managed budget effectively, ensuring optimal use of resources.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Utilized data analysis tools to identify and resolve production issues.
- Scrutinized production output and identified areas for improvement.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Education
No Degree - Lean Manufacturing Certification
University of Houston
Houston, TX07.2003
No Degree - Organizational Leadership
University of Houston
Houston03.2003
Associate of Applied Science - Business Management
M.T.I Business Technology
Houston, TX05.1987
High School Diploma -
M.B Smiley High School
Houston, TX05.1982
Skills
- Effective leader
- Staff Management
- Training and Development
- Customer Relationship Management
- P&L Management
- Process Improvements
- Performance Improvement
- Facility Management
- Bilingual
Languages
Spanish
Full Professional
Timeline
General Manager
Unico Supply Inc
05.2017 - Current
Location Manager
BMC - Building Materials & Construction Solutions
10.2015 - 05.2017
General Manager
ProBuild/Builders First Source
11.2006 - 09.2015
Plant Manager
Igloo Products Corp.
01.1989 - 11.2006
No Degree - Lean Manufacturing Certification
University of Houston
No Degree - Organizational Leadership
University of Houston
Associate of Applied Science - Business Management
M.T.I Business Technology
High School Diploma -
M.B Smiley High School
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