MIKE CENTENO
Summary
Bilingual Executive Director with over 25 years of proven leadership in property and operations management. Expertise in collaborating with GMs, PMs, and leasing associates to assess KPIs, vacancy reports, and other performance metrics. Strong project management acumen demonstrated through successful oversight of large-scale projects, combined with a strategic approach to staff hiring and development. Committed to enhancing operational efficiency through meticulous budget management, regulatory compliance, and streamlined processes.
Overview
34
34
years of professional experience
Work History
Regional Director
Brookfield Properties
11.2018 - 08.2024
- Regional Director supervising the NYC/NJ portfolio consisting of seven properties with a total of 26 luxury hi-rises and over 8,000 rental units.
- Managed all aspects of opening 13 upscale towers across two Class A developments in Greenpoint Brooklyn and the South Bronx, coordinating closely with the development team and vendors to ensure seamless execution of construction, TCO process, inspections, and unit turnovers.
- Partnered with management team to define operational objectives that were consistent with the organization's strategic direction and overall mission.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision. Performed due diligence process and completed reports to SVP.
- Prepared all annual budgets and 5-10 year forecasting with expertise in spotting variances, reallocations, GL coding to sustain business operations and expenses monitoring. Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Maintained a cadence of monthly meetings with property GMs/PMS/APMS to evaluate Capex/Opex spend, variances, offsets as well as project status; corrected any errors in GL coding.
- Developed detailed monthly financial statements showcasing the income and expenses connected with each property. Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
- Visited sites periodically to view service levels and adherence to global service standards. Ensured compliance with local laws and regulations.
- Utilized data analysis to identify patterns and areas of improvement in KPI metrics. Conducted regular meetings with respective PMs and RMs.
- Managed multiple significant capital improvement endeavors involving the installation of a new cooling tower, gravity tank, FACP setup, and boiler replacement. Oversaw annual budget of over $10M.
- Managed the execution of $100M in capital improvements.
- Managed client relationships to secure the most favorable pricing for PM contracts, supply/materials procurement, and recurring expenses.
- Demonstrated expertise in mechanical and construction domains, thereby efficiently developing SOW, RFP, vendor bid summary comparisons and PM agreements
- Expertly led diverse teams in driving successful ESG initiatives resulting in energy star tax credits achieved; efficiently spearheaded LEED certifications as well as removal of all property DOB, FDNY, HPD, DOH and DEP violations
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Collaborated with cross-functional teams to develop new products and services, meeting customer demands while driving revenue growth.
Resident Manager
Extell Development
08.2016 - 10.2018
- Successfully opened luxury condo developments exceeding 800 units with over 100K SQ FT of luxury amenities.
- Contributed to the enhancement of the commissioning process for various building components and mechanical installations.
- Ensured efficient property management through effective oversight of operations, maintenance, and administrative tasks. Key responsibilities included recruitment and selection processes, implementing onboarding programs, delivering comprehensive training initiatives for new hires while adhering to established rules and regulations outlined in the employee handbook.
- Created yearly budgets as well as forecasted and reported on variances.
- Reported and documented maintenance requests and scheduled appropriate services.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
Director of Property Management
Tryax Realty Management
Great Neck, NY
05.2015 - 09.2016
- Mitigate risk while supervising affordable rental portfolio by overseeing financial as well as operational performance through handling lease agreements, tenant grievances and eviction procedures for maximizing NOI.
- Contributed to the preparation of regular reports on occupancy rates, delinquency trends, and maintenance costs.
- Developed collaborative partnerships with ownership to establish operational objectives that were in line with the business strategy. Successfully implemented process improvements and key initiatives for driving organizational success.
- Facilitated contract negotiations with vendors regarding property management services.
- Provided oversight and evaluation of property managers to ensure excellent service delivery.
- Organized and led routine tenant meetings, providing a platform for open communication and resolution of any living environment issues.
- Oversaw disciplinary measures, employee evaluations, and termination protocols.
- Partnered with property managers and center management teams to optimize operational outcomes.
Senior Resident Manager
Clinton Management
09.2009 - 03.2015
- Managed and launched Brooklyn's premier luxury development, featuring two condo hi-rises and three rental towers with a combined total of 1,200 units.
- Administered supervision over staff by interviewing candidates, training and evaluating job performance.
- Analyzed resident care needs, devised customized service plans, and supervised services to maintain high-quality standards.
Director of Property Management
Phipps Houses
New York, NY
01.2002 - 09.2009
- Successfully oversaw the day-to-day activities of an affordable rental portfolio encompassing leasing, rent collection, maintenance tasks, tenant interactions,and eviction proceedings.
- Created comprehensive financial statements and projections for various properties.
- Ensured timely completion of maintenance tasks by coordinating with contractors, tenants, and owners.
- Guided operations handling tenant, subcontractor, and property management interactions.
- Management of tenant rent for operational costs.
President
Centeno Contracting & Maintenance
New York, NY
03.1997 - 12.2001
- Fully licensed and insured general contractor approved by the Department of Consumer Affairs.
- Recognized by Wells Fargo Bank recognized as a reputable contractor for FHA 203k projects.
- Obtained essential work permits and coordinated with City agencies for required inspections.
- Ensured accurate project execution by reviewing and analyzing blueprints, specifications, and other relevant documents.
Resident Manager
Manhattan Skyline Management
New York, NY
07.1990 - 03.1997
- Gained promotion from Handyman to Resident Manager, responsible for managing operations in diverse company-owned buildings throughout Manhattan and Brooklyn.
Education
Hotel And Restaurant Management
Rochester Institute of Technology
1990
Property Management/Fair Housing Law, LEED GA
NYREI/ IREM
EPA Universal, 40 Trade Certifications
32BJ Shortman Training
Skills
- EPA Universal License, Q99/Q01
- IREM CPM designation
- Fire Safety Conductor
- USGBC LEED Green Associate
- OSHA/PPE Regulations
- Staff Management & Acquisition
- Over 40 licenses and FDNY certifications including S12, S13, S14, S94, S95, W-07, P98, P99, S93,S95
- Budget preparation, variances/cost control, Forecasting, Capex/Opex preparation
- Real Page, One Site, Yardi experience and invoice approvals
- Agency and regulatory compliance DOB, DHCR, HPD, ECB, DEP, OSHA
Education and Training
other,other,other
Timeline
Regional Director
Brookfield Properties
11.2018 - 08.2024
Resident Manager
Extell Development
08.2016 - 10.2018
Director of Property Management
Tryax Realty Management
05.2015 - 09.2016
Senior Resident Manager
Clinton Management
09.2009 - 03.2015
Director of Property Management
Phipps Houses
01.2002 - 09.2009
President
Centeno Contracting & Maintenance
03.1997 - 12.2001
Resident Manager
Manhattan Skyline Management
07.1990 - 03.1997
Hotel And Restaurant Management
Rochester Institute of Technology
Property Management/Fair Housing Law, LEED GA
NYREI/ IREM
EPA Universal, 40 Trade Certifications
32BJ Shortman Training
Similar Profiles
Sandra Joy TanSandra Joy Tan
Receptionist at Brookfield PropertiesReceptionist at Brookfield Properties
Al OrtizAl Ortiz
Resident Manager at Brookfield PropertiesResident Manager at Brookfield Properties
Derrick GarciaDerrick Garcia
Associate General Manager at Brookfield PropertiesAssociate General Manager at Brookfield Properties
Lisa MajeskiLisa Majeski
Senior Technical Lead at Brookfield PropertiesSenior Technical Lead at Brookfield Properties
Grace CooleyGrace Cooley
Regional Director at Pioneer Human Services Inc.Regional Director at Pioneer Human Services Inc.