Mike Clemmer
Castroville,TX
Summary
Accomplished VoIP Network Engineer with a proven track record at Judson Independent School District, enhancing system efficiency and customer satisfaction through expert troubleshooting and innovative network solutions. Skilled in VoIP network troubleshooting and delivering exceptional customer support, I've significantly reduced downtime and improved business continuity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Voice/Network Engineer
Judson Independent School District
01.2016 - 09.2018
- Followed standards and procedures to maintain safe work environment.
- Worked with users to diagnose and resolve voip network and device problems and implemented established technical or procedural solutions.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Accurately read, understood and carried out written instructions.
VoIP Network Engineer
Hanger 9 Solutions
01.2013 - 01.2016
- Safeguarded business continuity through diligent backup management and disaster recovery planning specific to VoIP environments.
- Improved customer satisfaction with effective troubleshooting and resolution of VoIP issues.
- Developed and implemented procedures for preventive maintenance, backup, and data recovery.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
VoIP Network Engineer
South Texas Blood & Tissue
04.2011 - 03.2014
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Designed and deployed scalable network infrastructure for increased efficiency and reliability.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
Education
High School Diploma -
A&M Consolidated High School
College Station Texas05-1988
Skills
- Voip network Troubleshooting
- Unified Communications
- Unity
- Customer Support
Certification
- Cisco Certified Network Professional (CCNP Voice) - Cisco Systems.
- CCNA Route Switch
Timeline
Voice/Network Engineer
Judson Independent School District
01.2016 - 09.2018
VoIP Network Engineer
Hanger 9 Solutions
01.2013 - 01.2016
VoIP Network Engineer
South Texas Blood & Tissue
04.2011 - 03.2014
- Cisco Certified Network Professional (CCNP Voice) - Cisco Systems.
- CCNA Route Switch
High School Diploma -
A&M Consolidated High School
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