Mike Cooke
Washington
Summary
Highly skilled technology professional with a proven track record in IT Service Desk management supporting educational and government institutions, seeking the role of Director of Information Technology. I am committed to driving organizational success by implementing a performance-driven strategy and leveraging data-driven insights to enhance client satisfaction. With a focus on cultivating a positive atmosphere, I aim to lead operations and maintain a customer-centric, high-performing Information Technology department. My goal is to elevate the efficiency and effectiveness of the technology department, contributing to the organization's overall success.
Overview
10
10
years of professional experience
Work History
Systems Administrator
St. Patrick’s Episcopal Day School
2021.06 - Current
- Provides specialized technical guidance and solutions to faculty, staff, and vendors, addressing their IT needs and challenges
- Manages IT infrastructure supporting 450+ students and faculty, managing hardware and network systems to ensure optimal performance and reliability
- Led strategic IT planning initiatives, integrating technology into educational strategies and spearheading digital transformation projects to enhance learning experiences
- Evaluate and recommend technical products and solutions to St
- Patrick’s technology director
- Facilitates IT security audits with the approval of the IT Director, ensuring compliance with the technical policies set within St
- Patrick’s
- Administers and maintains St
- Patrick’s Windows server environments, ensuring 99% uptime and resolving critical incidents promptly
- Implemented robust backup and disaster recovery strategies, reducing data loss risk and enhancing system reliability
- Collaborated with vendors to evaluate and procure hardware and software solutions, negotiating contracts resulting in a 20% cost reduction
- Provides formal and informal training to new and current faculty, ensuring that the end-user has a great understanding of the technical resources provided.
Information Technology Specialist, Team Lead
District of Columbia Government, Office of the Inspector General
2019.04 - 2021.05
- Collaborated with Project Managers to oversee and coordinate various IT projects, ensuring timely and cost-effective delivery
- Assisted in project planning, defining objectives, scope, timelines, and resource requirements
- Prepared and maintained project documentation, including project plans, schedules, and progress reports, ensuring accurate record keeping
- Reviewed vendor contracts and financials, identifying discrepancies and working with stakeholders to resolve issues
- Monitored project activities, tracking milestones and deadlines to ensure projects stayed on schedule
- Evaluated overall project performance, identifying areas for improvement and implementing corrective actions as necessary.
Information Technology Manager
Symantec Corporation, Cyber Security Services
2016.12 - 2019.03
- Led cross-functional teams in the successful execution of complex IT projects, consistently meeting or exceeding project milestones, budgets, and deliverable expectations
- Facilitated effective communication and collaboration between technical and non-technical stakeholders, ensuring precise project requirements and expectations and increasing customer satisfaction scores by 80 percent
- Managed and maintained Active Directory, Group Policy, and Exchange Server environments, ensuring seamless user authentication and resource access
- Conducted regular status meetings and provided detailed progress reports to stakeholders, fostering transparency and trust and reducing escalations by 60 percent
- Led the successful migration of four hundred legacy systems to a modern cloud-based infrastructure, resulting in a 30% reduction in maintenance costs and improved system performance
- Collaborated with product owners to define project scope, requirements, and priorities and improved project alignment with organizational goals.
Desktop Support Manager
KPMG International
2014.09 - 2016.11
- Demonstrated proficiency in troubleshooting and resolving complex hardware and software issues across multiple operating systems, including Windows and macOS
- Proficient in configuring, deploying, and maintaining various desktop and laptop models, ensuring optimal performance and reliability
- Successfully diagnosed and resolved escalated technical issues, consistently achieving a 95% resolution rate, reducing downtime, and increasing end-user satisfaction
- Led a team of six Desktop Support Technicians, providing mentorship and interpersonal skills to my subordinates
- Collaborated with cross-functional teams to plan and execute large-scale technology rollouts and migrations, ensuring minimal disruption to business operations
- Developed and maintained comprehensive technical documentation, including knowledge base articles and standard operating procedures, facilitating efficient issue resolution and onboarding new team members.
Education
Bachelor of Science - Cyber Security
University of Maryland
12.2019
Skills
- End-User Training
- System Upgrades
- PC diagnostics
- System monitoring
- Network Administration
- Software Installation
- Virtualization Technologies
- Microsoft Office Suite
- Server Management
- Organizational Leadership
- Technical Support
- Hardware troubleshooting
Timeline
Systems Administrator
St. Patrick’s Episcopal Day School
2021.06 - Current
Information Technology Specialist, Team Lead
District of Columbia Government, Office of the Inspector General
2019.04 - 2021.05
Information Technology Manager
Symantec Corporation, Cyber Security Services
2016.12 - 2019.03
Desktop Support Manager
KPMG International
2014.09 - 2016.11
Bachelor of Science - Cyber Security
University of Maryland
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