Mike Cooper
Tomball
Summary
Dynamic Area Manager with a proven record in multi-unit supervision, staff training, and P&L analysis. Expertise in operational management and turnaround strategies, driving performance improvements across diverse locations.
Overview
25
25
years of professional experience
Work History
Area Manager
Crumbl Cookie
<ul>
<li>Supervised operations across five locations to ensure compliance with brand standards.</li>
<li>Executed recruitment, hiring, training, and development of management personnel.</li>
<li>Conducted monthly audits of operational standards to uphold excellence.</li>
<li>Monitored profit and loss statements for precise financial reporting.</li>
<li>Facilitated weekly wrap-up calls and monthly meetings to enhance team communication.</li>
<li>Managed repairs and maintenance budget, ensuring timely follow-up on expenditures.</li>
</ul>
12.2023 - Current
- Supervised operations across five locations to ensure compliance with brand standards.
- Executed recruitment, hiring, training, and development of management personnel.
- Conducted monthly audits of operational standards to uphold excellence.
- Monitored profit and loss statements for precise financial reporting.
- Facilitated weekly wrap-up calls and monthly meetings to enhance team communication.
- Managed repairs and maintenance budget, ensuring timely follow-up on expenditures.
General Manager/Regional Training Leader
Panera Bread
<ul>
<li>Directed daily operations to maximize efficiency in all cafes.</li>
<li>Recruited and trained cafe management and staff, fostering a culture of excellence.</li>
<li>Ensured compliance with customer service standards through rigorous staff training.</li>
<li>Conducted training sessions for new store openings, ensuring operational readiness.</li>
<li>Guaranteed all MITs received essential brand-standard training for effective leadership.</li>
<li>Launched new products and promotions, equipping staff with necessary knowledge.</li>
<li>Reviewed learning outcomes across cafes to maintain uniformity in service quality.</li>
</ul>
01.2019 - 09.2023
- Directed daily operations to maximize efficiency in all cafes.
- Recruited and trained cafe management and staff, fostering a culture of excellence.
- Ensured compliance with customer service standards through rigorous staff training.
- Conducted training sessions for new store openings, ensuring operational readiness.
- Guaranteed all MITs received essential brand-standard training for effective leadership.
- Launched new products and promotions, equipping staff with necessary knowledge.
- Reviewed learning outcomes across cafes to maintain uniformity in service quality.
General Manager
Coach’s Sports Bar
<ul>
<li>Managed all daily operations to ensure seamless service and guest satisfaction.</li>
<li>Oversaw staff scheduling to align with business needs and optimize labor costs.</li>
<li>Implemented training programs that improved employee skills and performance.</li>
<li>Monitored inventory levels and ordered supplies to sustain stock availability.</li>
<li>Resolved customer complaints promptly, enhancing overall guest experiences.</li>
<li>Directed budgeting, staffing, scheduling, inventory control, customer service, and sales activities.</li>
</ul>
08.2018 - 01.2019
- Managed all daily operations to ensure seamless service and guest satisfaction.
- Oversaw staff scheduling to align with business needs and optimize labor costs.
- Implemented training programs that improved employee skills and performance.
- Monitored inventory levels and ordered supplies to sustain stock availability.
- Resolved customer complaints promptly, enhancing overall guest experiences.
- Directed budgeting, staffing, scheduling, inventory control, customer service, and sales activities.
General Manager
Crickets Draft House
<ul>
<li>Oversaw daily operations, ensuring efficient service delivery and high guest satisfaction.</li>
<li>Managed all aspects of business operations, including budgeting, staffing, and inventory control.</li>
<li>Coordinated staff scheduling to align with business needs and optimize labor costs.</li>
<li>Implemented training programs that enhanced employee skills and improved performance.</li>
<li>Developed targeted marketing strategies that attracted new customers and promoted events.</li>
<li>Negotiated pricing with vendors to secure quality products at optimal costs.</li>
</ul>
09.2015 - 08.2018
- Oversaw daily operations, ensuring efficient service delivery and high guest satisfaction.
- Managed all aspects of business operations, including budgeting, staffing, and inventory control.
- Coordinated staff scheduling to align with business needs and optimize labor costs.
- Implemented training programs that enhanced employee skills and improved performance.
- Developed targeted marketing strategies that attracted new customers and promoted events.
- Negotiated pricing with vendors to secure quality products at optimal costs.
Area Director
Carl’s Jr
<ul>
<li>Streamlined daily operations across multiple restaurant locations within district.</li>
<li>Developed and implemented strategic plans to boost store performance.</li>
<li>Recruited, hired, and trained leadership teams to enhance management effectiveness.</li>
<li>Analyzed food and labor cost data, identifying trends and growth opportunities.</li>
<li>Collaborated with store managers to establish and uphold operational standards.</li>
<li>Conducted performance evaluations to drive employee development and engagement.</li>
</ul>
02.2012 - 09.2015
- Streamlined daily operations across multiple restaurant locations within district.
- Developed and implemented strategic plans to boost store performance.
- Recruited, hired, and trained leadership teams to enhance management effectiveness.
- Analyzed food and labor cost data, identifying trends and growth opportunities.
- Collaborated with store managers to establish and uphold operational standards.
- Conducted performance evaluations to drive employee development and engagement.
Food Manager
Cracker Barrel
02.2011 - 02.2012
General Manager
Pizza Hut
04.2010 - 02.2011
General Manager
Luby’s Cafeteria
02.2001 - 04.2010
Education
High School -
La Vega High School
Waco, TxWaco, Tx
Business Administration - HR Focus
Lonestar Collage Montgomery
Skills
- Inventory management and ordering
- Employee scheduling
- Staff training and development
- Local marketing strategies
- P&L analysis
- Budgeting and financial oversight
- Multi-unit supervision
- Regional training leadership
- Turnaround strategies for underperforming locations
- New store openings
- Operational management
- Financial analysis
- Recruitment and hiring processes
- Performance evaluations
- Customer service excellence
- Team leadership skills
- Budget management strategies
- Strategic planning initiatives
- Effective communication skills
- Problem-solving techniques
- Conflict resolution strategies
References
- Eric Cross, General Manager, Pizza Hut, 254-652-3789
- Ian Ellis, Operating Partner, Tourchy’s Taco, 512-497-4064
- Selma Kashgar, General Manager, Carls Jr, 832-802-1212
Timeline
Area Manager
Crumbl Cookie
12.2023 - Current
General Manager/Regional Training Leader
Panera Bread
01.2019 - 09.2023
General Manager
Coach’s Sports Bar
08.2018 - 01.2019
General Manager
Crickets Draft House
09.2015 - 08.2018
Area Director
Carl’s Jr
02.2012 - 09.2015
Food Manager
Cracker Barrel
02.2011 - 02.2012
General Manager
Pizza Hut
04.2010 - 02.2011
General Manager
Luby’s Cafeteria
02.2001 - 04.2010
High School -
La Vega High School
Business Administration - HR Focus
Lonestar Collage Montgomery
Similar Profiles
Eliza GenisEliza Genis
Sales Associate at Crumbl CookieSales Associate at Crumbl Cookie
Baylee HowardBaylee Howard
BAKER - SHIFT LEAD at CRUMBL COOKIEBAKER - SHIFT LEAD at CRUMBL COOKIE
Justin DeWittJustin DeWitt
Baker at Crumbl CookieBaker at Crumbl Cookie
Edwin NievesEdwin Nieves
Instrument Technician at RODS Land SurveyingInstrument Technician at RODS Land Surveying
Daniel CamuiDaniel Camui
Self Employed Owner Operator at DSM Enterprises INCSelf Employed Owner Operator at DSM Enterprises INC