Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Crossman

Michael Crossman

Albany,NY

Summary

Provided consulting services and project management for over 500+ Esport Events. Coordinated multiple gaming charities events obtaining corporate sponsorships. Event Organization Specialist having worked with Monster Energy, GameStop, Police Athletic League, Dave & Busters, Extra Life, Lucky Strikes Social. Developed social media & marketing campaigns for esport and gaming events. Created and Managed daily operations for social media platforms. Built organic social media following by producing original content and interactive campaigns that attracted 1,700+ likes & 1,800+ followers on Facebook page, 1,100+ Instagram followers, 700+ Twitter followers. Created a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

Overview

23
23
years of professional experience

Work History

President

Claim Your Fame
Albany, NY
08.2019 - Current
  • Created & Developed "Claim Your Fame" Mobile Application
  • Development of Website and Social Media Platforms
  • Developed and Maintain Business Partnerships & Sponsorships
  • Created Scholarship Opportunities and Partnerships with Colleges & High Schools
  • Attended trade shows and client meetings, promoting brand and building rapport with prospects

CEO

Claim, Fame Entertainment LLC
Albany, NY
08.2015 - Current
  • Organize and Produce Esport & Gaming Events
  • Manages Audits for Company Owned Gaming Equipment
  • Created and Maintains Companies Social Media Platforms
  • Event Management & Coordination with Venue
  • Increased company revenue through aggressive new market strategies.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Worked with department heads to address team needs and offer high-level support for everyday operations.
  • Negotiated terms of business partnerships to increase business base and solidify market presence.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Established foundational processes for business operations.

Verification Documents Administrator

Maximus
Albany , NY
03.2017 - 07.2019
  • Responsible for reviewing HIPPA documents associated with NYS Health Marketplace account and making the decision whether the document(s) validate the information attested to for the New York State of Health
  • Researched and Reviewed HIPPA documents and accounts from the NYS Marketplace using information provided within the project
  • Researches the information on the document(s) and compares that information against the application to determine if the document validates the application data
  • Generates notices to NYS consumers who need to take follow up action
  • Determines if the document or account needs to be escalated to research or account review for further work
  • Determines if the document or account need to be given to NYS DOH to work
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Created plans and communicated deadlines to complete projects on time.

General Sports Team Lead

Dick Sporting Goods
Latham, NY
08.2014 - 01.2019
  • Participated in team-building activities to enhance working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Directing on-floor work assignments to team members
  • Providing on-floor Merchandising training of all department associates
  • Created Floor Plans for Merchandise presentation Corporate Level
  • Trained Team Members on customer service and selling engagements
  • Adjust work priorities and manage time wisely in fast-paced environments
  • General paper filing for department including customer documentation and organizing of vendor-related marketing material
  • Drove operational improvements which resulted in savings and improved profit margins
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Monitored company inventory to keep stock levels and databases updated
  • Participated in team-building activities to enhance working relationships
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Prepared variety of different written communications, reports and documents
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Shift Supervisor

Stewart's
Latham , NY
03.2007 - 08.2013
  • Conducted Application review and Interviews
  • Cash counting and handling
  • Product and Inventory Auditing
  • Creating quarterly task operations for partners to accomplish
  • Stocking, Ordering and Merchandising Store product
  • Created and Trained employees on daily, weekly, and monthly balance sheets
  • Created Marketing Campaigns
  • Professional Customer Service
  • Organized daily store operations
  • Conducted District Level Training to New Shift Supervisors
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Associate of Arts - Recreation Management

Ashford University
San Diego, CA

Advanced Regents Diploma - undefined

Shaker High School
2005

Skills

  • Equipment/Inventory Auditing
  • Cash Flow Management
  • Customer Service Specialist
  • Document Organization & Review
  • Merchandising Consultant
  • Sales Management
  • Time Management
  • Social Media Marketing Consultant
  • Event Coordination
  • Esport Entertainment Expert
  • Media Communications
  • Social Media Monitoring
  • Public and Media Relations
  • Event Execution

Accomplishments

  • Organized largest single day Esports Tournament in the NYS Capital
  • Developed Marketing Plan for over 200 events
  • Supervised team of 15 staff members.
  • Collaborated with The College of Saint Rose Esports Program

Timeline

President

Claim Your Fame
08.2019 - Current

Verification Documents Administrator

Maximus
03.2017 - 07.2019

CEO

Claim, Fame Entertainment LLC
08.2015 - Current

General Sports Team Lead

Dick Sporting Goods
08.2014 - 01.2019

Shift Supervisor

Stewart's
03.2007 - 08.2013

Associate of Arts - Recreation Management

Ashford University

Advanced Regents Diploma - undefined

Shaker High School

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Michael Crossman