Avid Golf enthursiast
- Outdoor Recreation
- I like working with my hands and fixing things
- Watching Movies and TV Shows
- Animal Care
- Camping
- Road Trips
Michael Darnell
Odessa,FL
Summary
Dynamic and customer-focused professional with a strong background as a Golf Course Attendant at Heritage Springs Golf Course. Proven expertise in golf cart operation and exceptional customer service, enhancing guest experiences and increasing repeat visits. Recognized for effective teamwork and proactive problem-solving, ensuring smooth operations and high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Golf Course Attendant
Heritage Springs Golf Course
08.2021 - Current
- Ensured availability of clean golf carts for guests by performing regular cleaning routines.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
- Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Checked driving range and grounds daily to identify and manage maintenance needs.
- Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
- Observed guests for proper use of equipment and respectful behavior on property.
- Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
- Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
- Kept golf course equipment stored properly and reported maintenance needs.
- Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
- Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
- Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
- Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
- Monitored first tee, tee off times and turn times to anticipate schedule problems.
- Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Ensured a safe environment for all patrons by strictly enforcing golf course rules and regulations.
- Participated in the continuous improvement of golf course policies and procedures by offering suggestions during staff meetings.
- Elevated player satisfaction by offering tips and advice on golf course strategy and rules.
- Streamlined lost and found process, quickly reuniting guests with their belongings, thereby enhancing customer service.
- Contributed to team efforts by training new staff on course policies and customer service standards.
- Delivered exceptional customer service, resulting in increased repeat visitor rates, by efficiently managing tee times and reservations.
- Promoted welcoming atmosphere, greeting guests and members upon arrival and offering assistance when needed.
- Enhanced guest experience with prompt and courteous service, addressing inquiries and providing golf course information.
- Assisted in managing golf tournaments and events, contributing to their smooth execution and participant satisfaction.
- Reduced wait times and improved flow of play by effectively communicating with players and managing start times.
- Maintained cleanliness and order in clubhouse and surrounding areas, ensuring pleasant environment for guests.
- Optimized use of golf carts and equipment through effective scheduling and maintenance routines.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Auto Auction Driver
Skipco Financial Adjusters
01.2016 - 05.2019
- Streamlined auction processes by assisting with vehicle staging, organization, and inspection preparation tasks.
- Contributed to increased customer satisfaction by providing exceptional service during vehicle transportations.
- Provided valuable feedback on vehicle conditions during pre-auction inspections, aiding in accurate pricing decisions.
- Collaborated with other Auto Auction Drivers to ensure optimal coverage of assignments, reducing downtime between jobs.
Education
College Prep
Central Catholic High School
Canton, OH06-1967
Skills
- Golf cart operation
- Weather monitoring
- Golf course maintenance
- Cash handling proficiency
- Golf rules expertise
- Course etiquette
- Safety awareness
- Strong work ethic
- Time management
- Decision-making
- Customer assistance
- Teamwork and collaboration
- Equipment maintenance
- Preventive Maintenance
- Customer service
- Customer service expertise
- Equipment operation
- Flexible schedule
- Interpersonal communication
- Issue resolution
- Policy compliance
- Safety compliance
- Security monitoring
- Inventory control
- Operations monitoring
- POS systems
- Conflict management
- Ticket collection
- Equipment Repair
- Safety monitoring
- Mechanical troubleshooting
- Employee training
- Teamwork
- Positive attitude
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Relationship building
- Safety procedures
- Crowd management
- Team building
- Self motivation
- Supervisory skills
- Interpersonal skills
- Public safety
- Analytical thinking
- Conflict resolution
- Risk assessment
- Guest relations
- Professionalism
- Time management abilities
- Inventory management
- Physical stamina
- Continuous improvement
- Adaptability
- Written communication
- Equipment inspection
- Stress management
Interests
Timeline
Golf Course Attendant
Heritage Springs Golf Course
08.2021 - Current
Auto Auction Driver
Skipco Financial Adjusters
01.2016 - 05.2019
College Prep
Central Catholic High School
Retired Navy Veteran
Retired Navy Veteran with 22 years of service
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