Mike Davis
Retired
West Portsmouth,OH
Summary
Well-coordinated parts person possessing extensive knowledge of a number of different manufacturers parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
43
43
years of professional experience
Work History
Parts Specialist
Road Machinery
Santa Rosa, CA
02.2016 - 07.2017
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Satisfied customers with fast, knowledgeable service for their product needs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Processed and reshelved return orders, checking for discrepancies, potential usage and other issues.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Ordered parts for customers, repair shops and service department for use in theirs and our equipment.
- Maintained clean and neat parts counter and sales floor.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
Warranty Administrator
Garton Tractor
Santa Rosa, CA
02.2014 - 02.2016
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Monitored factory recalls and announcements to stay on top of changes.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Modified, updated and processed existing policies.
- Communicated effectively with staff members of operations, finance and clinical departments.
Rental Sales and Service
Just Ask Rentals
Santa Rosa, CA
10.2012 - 02.2014
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Placed sales calls and handled sales for incoming customer calls.
- Cleaned,repaired,and serviced rental equipment
- Created and completed customer rental contract agreements.
- Delivered and picked up rental equipment when needed.
Parts Dept Manager/Warehouse Manager
Big 4 Rents/Hertz Equipment Rental
Corte Madera, CA
03.1981 - 05.2011
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops, and service departments for use in rental equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Processed and reshelved return orders, checking for discrepancies, potential usage and other issues.
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops and city and county departments for use in theirs and our equipment.
Cook/Dishwasher
Denny's Restaurant
11.1974 - 04.1980
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prepared and served various food items in fast-paced Type environment.
- Measured and mixed ingredients according to precise recipes for best results.
- Adjusted recipes based on ingredient availability or customer request.
- Maintained food safety and sanitation standards.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Education
N/A - Medical
Santa Rosa Junior College
Santa Rosa, CASkills
Vehicle operations knowledge
undefinedTimeline
Parts Specialist
Road Machinery
02.2016 - 07.2017
Warranty Administrator
Garton Tractor
02.2014 - 02.2016
Rental Sales and Service
Just Ask Rentals
10.2012 - 02.2014
Parts Dept Manager/Warehouse Manager
Big 4 Rents/Hertz Equipment Rental
03.1981 - 05.2011
Cook/Dishwasher
Denny's Restaurant
11.1974 - 04.1980
N/A - Medical
Santa Rosa Junior College
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