Mike Deal
Parker,CO
Summary
To continue to grow and challenge myself while contributing to a great organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Solution Integration Architect
Avaya
01.2019 - Current
- The position of a Pre-Sale Solution Integration Architect team is one that designs complex integrations of multiple Avaya products/platforms including software (API/SDK) and infrastructure considerations that cannot be achieved with Avaya Out Of the Box (OOB) capabilities
- Integration to AI technologies such as Google CCAI and other AI platforms
- Collaborated with cross-functional teams to develop comprehensive integration strategies that aligned with organizational goals.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Consulting Systems Architect
Avaya
01.2015 - 01.2019
- A Consulting Systems Architect is a job that bridges customer sales, back office technical support and new product demonstrations
- In this position I’m responsible for presenting our solutions to customers on site and remotely via video as well as solution demonstrations for Breeze and Engagement Designer Workflows
- This position also serves as technical support for our Sales Engineer teams, especially in areas of SIP and Communication Manager Network Region design.
Advanced Solution Architect
Avaya
01.2012 - 01.2015
- Acted as lead contact for Professional Services engagements with project lifecycles that lasted months
- These types of projects typically result in additional projects that include software, services and possibly product
- Responsible for consulting with customers and business partners on integrating communication applications with their business processes and applications and thought leader in design, integration and implementation of complex multi-vendor global voice communication solutions
- Created sophisticated communication architectures and communicate those designs in verbal and written forms in appropriate terms to customers, partners, suppliers and implementation resources this includes email, telephone, video conference and in person
- Responsible for client satisfaction on project deliverables
- Interface directly with clients and their vendors/suppliers
APS Video/UC Consultant
Avaya
01.2010 - 01.2012
- Technical position accountable for initial design, installation, implementation and training session for Avaya’s System / Session Manager, Presence services, Client Enablement (CES), Avaya Aura Conferencing 6.0 and 7.0, Scopia Desktop/iView/ECS/Pathfinder servers (Radvision’s entire video solution) and platforms
- This is a well-rounded position that required in depth knowledge of Avaya’s new Aura product line, Scopia, ADVDs, Linux, data networking ability to work with technicians, administrators and any manner of telecom support and executive staff.
Network Integrator
Avaya Inc
01.2004 - 01.2010
- Multifaceted, technical position that required interfacing with customers at all hierarchies and provide consultation, implementation or training to fulfill a specific scope of work
- Required technical knowledge of Definity ECS systems, S8300, S85xx, S87xx and S8800 servers with Avaya Communication Manager up to CM 6, System Manager and Session Manager software as well as networking technologies such as DCS+, QSIG and MLPP
- Supported projects also included dial plan changes, FCEs (merges) and software upgrades from Definity R and “si” to the Communication Manager platform.
Project Manager
Lucent Technologies / Avaya Inc
01.2000 - 01.2004
- Responsible for managing remote implementation projects, including managing customer’s T1 installations into their Avaya Enterprise voice/data systems and managing upgrades from Enterprise equipment to Communication Manager 1.3
- Managed IP Office implementations during the Expanets acquisition and sourced a series of outside vendors to support Expanets contracts
- This was a demanding position that required the ability to comprehend and fulfill complex contractual statement of works and interface with the Customer’s Network Vendor, Avaya Field Resources, Resource Managers, Field Managers, Customer Software associates and outside Business Partners to coordinate the installation and test of these facilities and services to delight the customer.
Assistant Staff Manager
Lucent Technologies
02.1997 - 01.2000
- Responsible for coaching a Represented team of associates in their support of all provisioning phases of the Wal-Mart and the Octel integration into Avaya’s account management systems
- During this time, there was heavy interaction and coordination of switch installation projects between the customers’ Home Office, Avaya field services, contractors and the Customer’s Account team
- Managed through projects and revenue increase of 34% for two consecutive years ending fiscal 1999 at 19.5 million dollars billed and collected revenue
- Required knowledge of Federal and State laws as well as in-depth knowledge of the contract for the Represented Associates, Avaya work order systems, Avaya billing systems and Avaya processes
- I managed associate schedules, associate performance plans, associate reviews and other items involving associate interaction.
- Reduced employee turnover through effective conflict resolution strategies and open communication channels.
- Championed diversity initiatives in recruitment efforts resulting in a more inclusive workforce that showcased varied perspectives and talents.
- Enhanced team productivity by implementing efficient workflow processes and staff training programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Recognized for outstanding leadership, earning the trust of staff and upper management by consistently delivering results and demonstrating commitment to the team''s success.
Account Support Representative
AT&T/Lucent Technologies
04.1989 - 01.1997
- Call Center environment: functions included answering inbound calls from Customers and Customer Service engineers with programming, technical and service issues on their Merlin, Spirit, EKTS and Partner telecommunications equipment
- This position required a tremendous skill for sensing the customer’s root problem using facts and knowledge of the Public Switched Telephone Network, Avaya/Lucent/AT&T Telecommunications Systems and Avaya processes and procedures.
Education
Associate of Science - Cybersecurity
Arapahoe Community College
Castle Rock, CO12.2027
Skills
- Able to interpret documents and contracts for successful design and completion of projects I have developed processes and supporting training documents and am able to succinctly convey ideas, concepts and methodologies and to present before an audience I can support business relationships with 3rd party vendors, business partners and to manage teams from 8-20 people across multiple departments and functional groups
- Infrastructure development
- Requirements Analysis
- Switches and routers
- Security management
- Communication and Team Collaboration
- Virtual and Cloud Technologies
- System Integration Design
- Cloud Integration
- Hybrid Integration
- Security Protocols
- Firewalls
- Relationship Building
- TCP/IP protocol
- Design Specifications
- Technical Guidance
- Bandwidth Evaluations
- Flexible and Adaptable
- Good Telephone Etiquette
Commendations Received
- Group nomination for BCS' "E" award from General Manager for Strategic Customer Center, 1998
- Individual nomination from my direct Senior Manager for BCS's "E" award for coaching team to high performance, 1998
- Gold level BCS' President's Award for Wal-Mart Legend project, 1999
- 4th quarter Global Partnership Award as a result of working to resolve customer collection obstacles
Certifications / Clearnaces
- Active Top Secret Clearance
- SIP School SSSP
- APDS 2013
- APDS 2000 - APDS Unified Communications
- ACSS – 3101 – ACSS Session Manager and System Manager
- Avaya’s POD Solution
- Certificate of Completion for Computer Networking 2002- Specialist – Avaya core exam for Implementation and Design 2001
- Avaya Certified Associate 2001
- AT&T/Avaya/Avaya Definity switch administration 2001
- Computer hardware/software maintenance (UOP Certificate in A+)2001
- Networking Essentials (UOP Certificate in Network +)2001
- Basic Definity Administration1998
- Negotiating to Yes
Timeline
Solution Integration Architect
Avaya
01.2019 - Current
Consulting Systems Architect
Avaya
01.2015 - 01.2019
Advanced Solution Architect
Avaya
01.2012 - 01.2015
APS Video/UC Consultant
Avaya
01.2010 - 01.2012
Network Integrator
Avaya Inc
01.2004 - 01.2010
Project Manager
Lucent Technologies / Avaya Inc
01.2000 - 01.2004
Assistant Staff Manager
Lucent Technologies
02.1997 - 01.2000
Account Support Representative
AT&T/Lucent Technologies
04.1989 - 01.1997
Associate of Science - Cybersecurity
Arapahoe Community College