Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MIKE DELGIORNO

Ronkonkoma

Summary

Experienced restaurant manager with a proven track record of driving team performance and improving customer satisfaction through innovative strategies. Proficient in food safety, customer service, and team management, with a demonstrated ability to optimize inventory and cost control to boost profitability. Dedicated to fostering a culture of continuous learning and skill development to lead teams towards operational excellence and sustainable growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Applebee's
04.2024 - Current
  • Lead my team in operational excellence, boosting customer satisfaction and achieving sales goals.
  • Manage inventory and costs, ensuring efficiency and profitability.
  • Enhance customer experience through strategic decision-making and effective complaint resolution.
  • Spearhead restaurant operations, fostering a culture of excellence and innovation. Drive the team performance and elevate customer experience to new heights.
  • Optimize inventory management and cost control strategies. Implement targeted marketing initiatives, resulting in substantial revenue growth.
  • Cultivate a cohesive team environment, emphasizing continuous learning and skill development. Mentor staff to exceed performance expectations.
  • Analyze operational data to identify improvement areas. Develop and execute strategic plans to enhance efficiency and profitability.
  • Streamline operations and elevate customer satisfaction, driving sales growth. Implement cost-effective inventory management, boosting profitability and operational efficiency.
  • Pioneer strategic initiatives to enhance restaurant performance. Develop targeted marketing campaigns, resulting in substantial revenue increases and improved market positioning.

Security Guard

GardaWorld Security Services US
02.2023 - Current
  • Dedicated Security Guard with 2 years of experience in maintaining safety and security in various environments, including [private clientele, medical facilities, corporate, residential].
  • Proven track record of effectively monitoring premises, conducting regular patrols, and responding promptly to incidents to ensure a safe environment.
  • Strong knowledge of security protocols, emergency response procedures, and conflict resolution techniques.
  • Excellent observational skills and attention to detail, capable of identifying potential security risks and implementing preventative measures.
  • Proficient in using surveillance equipment and security software to monitor activities and maintain accurate incident reports.
  • Exceptional communication and interpersonal skills, fostering positive relationships with clients, staff, and law enforcement when necessary.
  • Committed to upholding high standards of professionalism and integrity in all interactions.

Assistant General Manager (AGM)

Kick'n Chicken
01.2022 - 09.2023
  • Guided restaurant operations, enhancing customer satisfaction and team efficiency.
  • Implemented strategic marketing, boosting community engagement and sales.
  • Led recruitment and training, ensuring top-performing team and high retention.
  • Resolved customer issues promptly, maintaining strong relationships and service quality.

Kitchen Manager

Chipotle Mexican Grill
02.2021 - 01.2022
  • Led kitchen team, ensuring food quality and adherence to safety standards.
  • Optimized inventory management, reducing waste and improving efficiency.
  • Facilitated effective communication between kitchen and service staff, enhancing customer satisfaction.

Education

High School Diploma - undefined

Plainedge Senior High School
Massapequa, NY
06.2019

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Operations management
  • Shift management
  • Customer-oriented
  • Complaint resolution
  • Business operations expertise
  • Supervisory skills
  • Promotions planning
  • TIPS certified
  • Front of house management
  • Investigating complaints
  • Health code compliance

Certification

  • Guard Card
  • Driver's License
  • TIPS

Timeline

Restaurant Manager

Applebee's
04.2024 - Current

Security Guard

GardaWorld Security Services US
02.2023 - Current

Assistant General Manager (AGM)

Kick'n Chicken
01.2022 - 09.2023

Kitchen Manager

Chipotle Mexican Grill
02.2021 - 01.2022

High School Diploma - undefined

Plainedge Senior High School

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MIKE DELGIORNO