Mike Delia
Dracut,MA
Summary
Dynamic problem solver with a proven track record at Amazon, enhancing customer service efficiency through innovative solutions and cross-functional collaboration. Skilled in inventory tracking and logical reasoning, I excel in optimizing workflows and training teams, ensuring seamless operations and improved satisfaction. Committed to driving results and fostering a proactive work environment.
Knowledgeable Desired Position with strong background in identifying and resolving complex issues. Proven track record of successfully implementing effective solutions that enhance efficiency and productivity. Demonstrated ability to leverage problem-solving skills and critical thinking to deliver impactful results.
Experienced with analyzing and identifying root causes of complex problems. Utilizes creative and analytical thinking to develop effective solutions. Knowledge of fostering collaboration and achieving successful outcomes in dynamic settings.
Overview
10
10
years of professional experience
Work History
Problem Solver
Amazon
12.2024 - 10.2025
- Analyzed operational challenges to identify areas for process improvement.
- Developed solutions to enhance customer service efficiency and satisfaction.
- Collaborated with cross-functional teams to streamline workflows and reduce bottlenecks.
- Implemented new tools and systems for tracking problem resolution status.
- Provided training and support to team members on best practices in problem-solving techniques.
Landlord
Margaret Chery
01.2016 - 10.2025
- Managed tenant communications, ensuring prompt responses to inquiries and maintenance requests.
- Coordinated property viewings, showcasing rental units effectively to prospective tenants.
- Conducted regular property inspections, identifying maintenance needs and ensuring compliance with safety standards.
- Implemented lease agreements and managed renewals, maintaining accurate records of tenant contracts.
- Oversaw rent collection processes, ensuring timely payments and addressing any discrepancies efficiently.
Material Handler
Andover Personal
06.2022 - 11.2023
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Accurately picked, packed, and labeled products for shipment based on order specifications.
- Maintained inventory accuracy by conducting regular stock checks and updating records.
- Assisted in loading and unloading shipments, ensuring safe handling of goods.
- Collaborated with team members to optimize workflow and minimize downtime during operations.
Education
High School Diploma - Electronics
Greater Lawrence Technical Vocational
Lawrence, MA06.2002
Skills
- Problem identification
- Logical reasoning
- Creative solutions
- Innovative thinking
- Inventory tracking
- Pallet jack operation
- Machinery inspection
- Order fulfillment
- Time management
Languages
Spanish
Full Professional
English
Full Professional
French
Professional Working
Timeline
Problem Solver
Amazon
12.2024 - 10.2025
Material Handler
Andover Personal
06.2022 - 11.2023
Landlord
Margaret Chery
01.2016 - 10.2025
High School Diploma - Electronics
Greater Lawrence Technical Vocational