Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mike Denaut

Atlanta,GA

Summary

Proactive and versatile leader with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

7
7
years of professional experience

Work History

Management Consultant

Dewolff Boberg & Associates
, Remote
07.2022 - Current
  • Improved HPU by 11.2% and achieved a 22% increase in throughput on F-35 manufacturing lines at Lockheed Martin by conducting targeted operational analyses, and implementing tailored process improvements.
  • Reduced consumable emergency purchases by 49% and increased customer satisfaction survey scores by 12% at PAC (Pentagon Athletic Center) through data-driven operational enhancements and proactive stakeholder engagement.
  • Boosted equipment uptime by 47.7% and improved equipment yield by 22% at a leading steel tube manufacturer by identifying root causes of inefficiencies, and executing strategic maintenance and process initiatives.
  • Conducted comprehensive analyses and due diligence across defense, aerospace, and manufacturing clients to identify and quantify leadership behavioral gaps, and operational shortcomings, enabling precise corrective action plans.
  • Facilitated cross-functional collaboration among engineering, operations, and leadership teams, reducing project cycle times by 25%, and driving innovative solutions in complex, high-stakes environments.

Service Manager

Terminix International
Atlanta
09.2019 - 07.2022
  • Led a team of 15+ technicians in managing large-scale service operations, ensuring efficient performance.
  • Assisted Branch Manager in financial metric tracking and cost-saving initiative implementation, boosting profitability.
  • Managed BBB complaints and cancellation requests with data-driven insights, achieving a 13% increase in client retention.
  • Coached team successfully, resulting in a marked 17% increase in customer approval metrics.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.

Leadership Development Program

Service Master
Memphis
01.2019 - 08.2019
  • Participated in rotation through Terminix corporate, branch, and call center over 8 months to understand departmental operations and business drivers.
  • Assessed financial metrics with management through detailed P&L reviews.
  • Conducted SWOT analysis on training branch, identifying key opportunities for expanding customer base.
  • Engaged in strategic dialogues with contact center leaders to devise methods for enhancing interaction between the field team and contact center representatives.
  • Managed team of technicians to complete work on more than 1200 accounts obtained through summer promotions.

Education

Bachelor of Business Administration - Finance

Florida Atlantic University
FL
08-2018

Skills

  • Leadership
  • Project/Operations Management
  • Change Management
  • Client relations
  • Strategy development
  • Analytical Problem Solving
  • Proficient in Office Suite Applications
  • Data analytics
  • Workflow Analysis
  • Resource allocation
  • Process Improvement

Languages

French
Limited
Haitian Creole
Native/ Bilingual

Timeline

Management Consultant

Dewolff Boberg & Associates
07.2022 - Current

Service Manager

Terminix International
09.2019 - 07.2022

Leadership Development Program

Service Master
01.2019 - 08.2019

Bachelor of Business Administration - Finance

Florida Atlantic University

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