Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mike Denaut

Management Consultant
Atlanta,GA

Summary

Dynamic Management Consultant with proven expertise in organizational optimization and project delivery from Dewolff Boberg & Associate. Excelled in leadership development at Service Master, showcasing exceptional problem-solving, team development and data analytics skills. Drives growth and client satisfaction through effective team empowerment and management.

Overview

6
6
years of professional experience

Work History

Project Manager (Volunteer)

HMTCC
Atlanta, GA
10.2023 - Current
  • Participated in professional development opportunities to stay current with industry trends and technologies.
  • Provided clear direction to internal teams, setting expectations, and due dates for deliverables.
  • Documented project requirements, processes, and procedures.

Management Consultant

Dewolff Boberg & Associates
Dallas, Texas
07.2022 - Current
  • Addressed current organizational challenges and offered performance-enhancing solutions to stakeholders.
  • Assessed diverse company challenges to identify areas for improvement in efficiency, collaboration, and budgeting.
  • Delivered expertise in organizational design, change management, risk management, and succession planning strategies.
  • Conducted research, analyzed data, and developed insights into key business operations to identify areas of potential growth opportunities.
  • Devised comprehensive project strategies specifying necessary tasks, resources, and timelines.
  • Analyzed client data and identified areas of improvement in operational processes.

Service Manager

Terminix International
Atlanta
09.2019 - 07.2022
  • Supported Branch Manager in tracking financial metrics and implementing cost-saving measures.
  • Managed BBB complaints and cancellation requests with data-driven insights, achieving a 15% increase in client retention.
  • Managed service operations for a large-scale branch, leading a team of over 15 technicians to ensure efficient performance.
  • Coached team successfully, resulting in a marked 20% increase in customer approval metrics.
  • Updated and maintained service records and documentation for compliance and quality assurance.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.

Leadership Development Program

Service Master
Memphis
01.2019 - 08.2019
  • Participated in rotation through Terminix corporate, branch, and call center over 8 months to understand departmental operations and business drivers.
  • Assessed financial metrics with management through detailed P&L reviews.
  • Conducted SWOT analysis on training branch, identifying key opportunities for expanding customer base.
  • Engaged in strategic dialogues with contact center leaders to devise methods for enhancing interaction between the field team and contact center representatives.
  • Managed team of technicians to complete work on more than 1200 accounts obtained through summer promotions.

Education

Bachelor of Business Administration - Finance

Florida Atlantic University
FL
08-2018

Skills

  • Leadership
  • Project/Operations Management
  • Change Management
  • Client relations
  • Resource utilization
  • Strategy development
  • Analytical Problem Solving
  • Proficient in Office Suite Applications
  • Data analytics
  • Trend modeling
  • Risk analysis
  • Workflow Analysis

Languages

French
Limited
Haitian Creole
Native/ Bilingual

Timeline

Project Manager (Volunteer)

HMTCC
10.2023 - Current

Management Consultant

Dewolff Boberg & Associates
07.2022 - Current

Service Manager

Terminix International
09.2019 - 07.2022

Leadership Development Program

Service Master
01.2019 - 08.2019

Bachelor of Business Administration - Finance

Florida Atlantic University

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Mike DenautManagement Consultant