Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Mike Deslouches

Orlando,FL

Summary

Dedicated and results-driven Account Manager with a proven track record of delivering exceptional value to client's in the technology, finance and accounting space. Experience working directly with C-level executives and other technology and finance leaders. Seeking a role to leverage my skills in account retention, driving sales growth, client services, and strategic planning. Over 7 years of experience in account management and B2B sales cycles.

Overview

8
8
years of professional experience

Work History

Executive Recruiter (Finance & Accounting)

Primary Recruiting Services
Orlando, FL
08.2024 - Current
  • Client Management: Partner with clients to understand their hiring needs and provide tailored recruitment solutions. Serve as a trusted advisor on talent acquisition strategies.
  • Candidate Sourcing: Utilize various sourcing methods to identify, engage, and evaluate top finance and accounting professionals. Conduct thorough interviews and assessments.
  • Full-Cycle Recruitment: Manage the end-to-end recruitment process, from job order intake to offer negotiation and placement.
  • Market Research: Stay informed on industry trends, salary benchmarks, and competitive intelligence to provide clients and candidates with valuable insights.
  • Networking: Attend industry events, conferences, and networking functions to build your professional network and generate new business opportunities.

Client Success Manager

Gartner
Fort Myers, FL
02.2022 - 06.2024
  • Territory: Managed a book of business with a total value of $5,340,000 in annual spend. This included 31 accounts from some of America's largest enterprises in the banking, financial services, and insurance sector.
  • Onboarding and Orientation: Assist new clients in getting started with Gartner's services, ensuring they understand how to access and utilize the resources available to them.
  • Relationship Building: Develop and maintain strong relationships with clients by understanding their goals, challenges, and needs. This involves regular communication and engagements to ensure a deep understanding of the client's business.
  • Account Management: Serve as the primary point of contact for clients, acting as a trusted advisor. Understand their business objectives and help them derive value from Gartner's research, advisory services, and other offerings. Support full sales cycle from prospecting new clients, discovery calls, product demos, and contract finalization. 85% renewal rate year over year. Average of 10% growth in total spend.
  • Client Support: Address client inquiries, provide assistance, and help resolve any issues or challenges they encounter while using Gartner's services.
  • Customization and Tailoring: Work with clients to customize and tailor Gartner insights and recommendations to meet their specific needs and objectives.
  • Product Knowledge: Maintain a deep understanding of Gartner's products and services to effectively guide clients in using the most relevant resources for their business.
  • Quarterly Business Reviews (QBRs): Conduct regular QBRs with client's to review their progress, assess the value they have received, and identify opportunities for improvement and additional services.
  • Client Education: Educate clients on best practices for utilizing Gartner resources and staying up to date with industry trends and developments.
  • Feedback Gathering: Act as a voice of the customer by gathering feedback on Gartner's services and relaying it to relevant internal teams for product and service improvement.
  • Renewals and Upselling: Monitor subscription renewals and, when appropriate, work with clients to identify opportunities for upselling or cross-selling additional products.

Branch Manager

Enterprise Mobility
Fort Myers, FL
05.2016 - 02.2022
  • Branch Management: Overseeing the day-to-day operations of the branch, which include customer service, sales, financial transactions, and staff management.
  • Staff Management: Recruiting, training, and managing the branch's staff, including customer service representatives and other management trainees. This includes setting performance goals, and conducting regular performance reviews.
  • Customer Service: Ensuring a high level of customer service is maintained. Addressing customer inquiries and concerns, and resolving any issues that arise. Building and maintaining positive customer relationships.
  • Sales Strategy: Developing and implementing strategies to meet sales and revenue targets. This may involve promoting products and services, identifying new business opportunities, and expanding the customer base.
  • Financial Strategy: Managing the branch's financial performance, including setting and monitoring budgets, controlling expenses, and ensuring compliance with financial regulations.
  • Risk Mitigation: Identifying and mitigating operational and financial risks. Ensuring compliance with industry regulations and internal policies.

Education

Bachelor of Arts - Communication -

Florida Gulf Coast University
Fort Myers, FL
01-2016

Skills

  • Account Management
  • Sales Strategy
  • Business Development
  • Data Analysis
  • Relationship Building
  • Excellent Communication & Presentation
  • Team Leadership & Training
  • Project Management
  • Client Retention
  • Internal Collaboration
  • Microsoft Excel
  • Microsoft Office 365

Websites

Timeline

Executive Recruiter (Finance & Accounting)

Primary Recruiting Services
08.2024 - Current

Client Success Manager

Gartner
02.2022 - 06.2024

Branch Manager

Enterprise Mobility
05.2016 - 02.2022

Bachelor of Arts - Communication -

Florida Gulf Coast University

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Mike Deslouches