Mike Dockendorf
American Fork,UT
Summary
Results driven HR and professional development leader skilled in building training programs that elevate sales, service, and employee engagement. Expert at aligning learning initiatives with business goals, accelerating onboarding, and coaching managers to improve team performance and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Professional Development Manager - Sales & Service
Mountain America Credit Union
06.2025 - Current
- Lead the design, delivery, and evaluation of training programs that enhance sales effectiveness and service excellence for 1,000+ branch and service center employees.
- Partner with senior leaders to align professional development initiatives with organizational goals, resulting in improved member satisfaction and revenue growth.
- Facilitate workshops and coaching sessions to strengthen consultative sales skills, product knowledge, and compliance adherence.
- Implement performance improvement strategies based on needs assessments, data analysis, and direct observation of sales and service interactions.
- Collaborate cross-functionally with leadership to ensure training content is consistent, relevant, and up to date with industry and regulatory changes.
- Measure training impact through KPIs such as NPS, sales conversion rates, and employee engagement scores, using insights to refine future programs.
- Develop onboarding curriculum for new sales and service team members, reducing time-to-productivity and turnover in the first 120 days.
SR. HR BUSINESS PARTNER
Vendr
03.2024 - 05.2025
- Served as the principal collaborator to the VP and Head of People, leading cross-functional HR initiatives and acting as a key advisor on organizational strategy.
- Champion a high-performance, inclusive culture by fostering employee engagement and delivering initiatives that reflect company values and business priorities.
- HR contact for a global workforce, providing guidance on employee relations, performance, and policy interpretation.
- Manage and continuously improve the HR tech stack, leveraging tools to streamline operations, increase data accuracy, and enhance decision-making.
- Lead change management efforts for new programs and initiatives, ensuring clear communication, adoption, and long-term success across teams.
- Collaborate cross-functionally with diverse teams to resolve workforce challenges, support business objectives, and continuously improve the employee experience.
- Successfully developed and launched a global onboarding program for over 400 new hires.
- Became trusted advisor to support entire company from ICs to Executive leadership; evidenced by being invited to Founder’s Club event each year for top performers.
- Supported all people related projects and helped establish policies, processes, and metrics to manage global HR operations including new leveling, compensation, performance, and rewards frameworks.
- Assisted with developing content and delivery of core enablement training for managers/leaders on the importance of trust and how to foster it for high performing teams, performance management/feedback, and career development.
- Revamped benefits portfolio with leadership to better meet employee needs with ancillary benefits and improve employer branding while reducing costs by ~25%
- Executed on People initiatives to improve eNPS by 137% and Employee Engagement by 30%
HR BUSINESS PARTNER
Vendr
10.2021 - 03.2024
- Serve as a strategic advisor and thought partner to employees and senior leadership, aligning HR initiatives with business goals to drive organizational success.
- Project managed HR and compliance operations, ensuring adherence to employment laws and regulatory standards across multiple geographies.
- Design and implement scalable people processes across the employee lifecycle—from onboarding through offboarding—ensuring a seamless and consistent experience.
- Support the administration of employee leaves of absence, including FMLA and ADA, ensuring compliance with applicable policies and regulations.
- Assist in employee relations matters, including workplace investigations and coordination with legal counsel on HR compliance issues.
- Develop and launch a competitive, cost-effective benefits strategy; oversee vendor relationships, annual enrollments, and employee education initiatives.
- Administer and evolve company-wide HR policies and procedures, supporting both leadership and employees with clear, compliant practices.
- Drive employee satisfaction strategies through regular surveys, feedback loops, and focus groups; analyze data to shape programs that improve retention and morale.
SR. EXECUTIVE BUYER
Vendr
02.2021 - 10.2021
- Negotiated high dollar amount contracts for customers to receive optimum value.
- Facilitated software purchases by navigating budget, legal, and security processes.
- Maintained key relationships with c-suite executives to retain their business.
SR. ACCOUNT EXECUTIVE
BambooHR
12.2018 - 02.2021
- Developed relationships with clients to help them evaluate and become customers of BambooHR.
- Analyzed needs of customers and provided solutions with BambooHR and other offerings.
- Worked alongside leadership to achieve sales targets.
ASSISTANT BRANCH MANAGER
Mountain America Credit Union
02.2015 - 12.2018
- Oversaw branch operations for a team of 14 employees.
- Coached team members on how to better their sales and performance.
- Collaborated with other leaders to problem solve and help the company achieve its goals.
Education
Business Management
Utah Valley University
Orem, UTSkills
- Employee Relations & Engagement
- Onboarding & New Hire Training
- Manager Support & Coaching
- Professional Development Program Design
- Sales & Service Training Facilitation
- Performance Management & Improvement
- HRIS & HR Software Tools
- Policy Development & Compliance
- Strategic Planning & Organizational Alignment
- Change Management & Communication
- Employee Experience Enhancement
- HR Operations
Websites
Certification
- Strategic HRBP, HCI, 2021-10-01
- SHRM-CP, SHRM, 2022-07-01
Timeline
Professional Development Manager - Sales & Service
Mountain America Credit Union
06.2025 - Current
SR. HR BUSINESS PARTNER
Vendr
03.2024 - 05.2025
HR BUSINESS PARTNER
Vendr
10.2021 - 03.2024
SR. EXECUTIVE BUYER
Vendr
02.2021 - 10.2021
SR. ACCOUNT EXECUTIVE
BambooHR
12.2018 - 02.2021
ASSISTANT BRANCH MANAGER
Mountain America Credit Union
02.2015 - 12.2018
Business Management
Utah Valley University