Mike Dodge
Nampa,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Assistant Vice President | Business Officer Learning & Development
Citibank
10.2018 - Current
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Developed surveys to identify training needs based on projected production processes and changes.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Develop and facilitate new hire and existing employee training, increasing coaching performances and maximizing employee proficiencies.
- Communicate with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
Learning & Development Manager
Mission Aviation Fellowship
06.2017 - 10.2018
- Analyzed data to identify root causes of problems and recommended corrective actions
- Managed the technologies and worldwide communications for regional field directors and led the technical personnel required to develop, manage, and deliver training
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Developed departmental systems and procedures to better align workflow processes.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Directed training programs and development paths for managers and supervisors.
Leadership Development Supervisor
ProService Boise
08.2015 - 06.2017
- Developed and facilitated Leadership Development program, increasing coaching performances and maximizing employee proficiencies
- Developed customized reports, summarizing and presenting data in visually appealing format
- Collaborated with executive team to identify new business and built a strategic learning and operation model that developed high performing employees
- Provided ongoing coaching and support to new leaders transitioning to new leadership opportunities, increasing their performance and production
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Learning & Development Manager
Telmate
09.2013 - 08.2015
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Developed departmental systems and procedures to better align workflow processes.
- Instituted and managed company Learning Management System increasing learning retention and awareness by over 60%.
Senior Training Officer
DIRECTV
09.2001 - 09.2013
- Collaborated with trainers, learning and development partners, and operations which increased business proficiency within agents, employees, and leadership team
- Collaborated with business operations to identify and analyze new hire performance while successfully driving employment engagement and increase proficiency
- Developed job-specific competencies and performance standards.
- Identified training needs and planned classes accordingly.
- Built and maintained professional relationships with vendors and suppliers.
Education
M.B.A - Business & Finance
George Fox University
Boise, Idaho12.2008
Bachelor of Science - Marketing & Public Communications
University of Idaho
Moscow, Idaho05.1995
Skills
- Leadership & Management Development
- Problem Solving
- Project Management
- Data Analysis
- Conflict Resolution
- Organizational Skills
- Decision-Making
- Critical Thinking
Timeline
Assistant Vice President | Business Officer Learning & Development
Citibank
10.2018 - Current
Learning & Development Manager
Mission Aviation Fellowship
06.2017 - 10.2018
Leadership Development Supervisor
ProService Boise
08.2015 - 06.2017
Learning & Development Manager
Telmate
09.2013 - 08.2015
Senior Training Officer
DIRECTV
09.2001 - 09.2013
M.B.A - Business & Finance
George Fox University
Bachelor of Science - Marketing & Public Communications
University of Idaho
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