Mike Donnelly
Norton Shores,Michigan
Summary
Professional, positive and results driven leader with extensive experience in Luxury resorts, luxury hotels and convention hotels. My focus is on financial performance, pride of ownership, elevating guest experiences, asset protection, and creating positive environmentsfor associates. I seek to connect my teams to challenges that result in positive outcomes for the property and their professional growth, developing them into high performing leaders.
Overview
26
26
years of professional experience
Work History
General Manager
Double JJ Resort
01.2023 - Current
- 145 Suites/Cabins/Log homes with 10,000 sq. ft. of Meeting Space, 4 Restaurants/Bars, Two Waterparks, 2 Golf Courses, Equestrian, and 2400 Acres of recreation.
- Forecast increase of 20% in YOY Top Line Revenue for 2025
- Oversaw Resort’s Feature Restaurant Renovation and Rebranding
- Renovation and Redevelopment of all Resort Retail Outlets
- Increased Associate Retention by over 50%
- Instituted significant business processes/process changes/system changes
General Manager
Marriott Virginia Beach Oceanfront Resort
01.2020 - 01.2023
- 305 Room Oceanfront Resort with 20,000 sq. ft. of Meeting Space, 5 Restaurants/bars, Two pools and expansive outdoor recreation space including beach services.
- Advanced Trip Advisor Market Rank to #3 from #78 in two years
- Improved Overall Ranking in Marriott North America from #255 to #10
- Acheived a Marriott Ranking of #6 in cleanliness in North America, #4 in Maintenance and Upkeep, #2 in Beach Satisfaction and #5 in Pool Satisfaction
- $50 million Top Line Revenue
- Outperformed budgeted revenue and profit for the last two years
General Manager
Amway Grand Plaza, Curio by Hilton
01.2013 - 01.2020
- 682 Room Luxury Convention Center Hotel with 42,000 sq. ft. of Meeting Space, 9 Restaurants/Bars, Retail Outlets, Spa and Salon, connected to convention center
- Revenue Growth of 35% over 7 years as General Manager
- Increased associate retention by 30% over 7 years with retention strategies and leadership development
- Multiple renovations, Restaurant rebrandings, Large Scale Constuction Projects
- Hilton “Salt” Customer Satisfaction Scores in top 10% of Brand
- 2015 Hilton -All Brands- North American “Hotel Conversion of the Year” Award
- AAA 4 Diamond Award – 2013-2020
- Smart Meetings – 2020 Historic Hotel of the Year
- Michigan Meeting and Events - 2019 Best Hotel with Meeting/Event Space over 200 rooms
- Michigan Meeting and Events – 2018 Best Hotel with Meeting/Event Space over 200 rooms
- Meetings Today – Best of Meetings Today, Best Hotel Award 2016, 2017, 2018
- 2017 Michigan Society of Association Executives - Embrace Award
- 2016 Michigan Society of Association Executives – Association Choice Award for Hotels
- Smart Meetings -Smart Star Award Recipient for Best Ballroom -2014, 2015, 2016
- Successful Meetings 2016 Pinnacle Award for Best Hotel Décor/Design in Midwest
- Michigan Meeting and Events – 2016 Best Service (Meeting/Event Venue) Award
- Smart Meetings – 2015 Platinum Choice Award Winner
- US News and World Report – Best Hotel in Michigan Award 2013
General Manager
Courtyard by Marriott Downtown Grand Rapids
01.2006 - 01.2013
- 214 Room Downtown Hotel located inside Plaza Towers, an Urban Mixed-Use Community Complex with 10,000 sq. ft. of Meeting Space, Full-Service Restaurant/Bar
- Revenue growth of 63% over 7 years as GM
- Top 10% of Marriott Courtyards for GSS
- Conversion to Refreshing Business Courtyard including Urban Bistro Concept Development
- Multiple Renovations including Lobby, Restaurant, Guest Room, Meeting Space
Assistant General Manager
Courtyard by Marriott Downtown Grand Rapids
01.2000 - 01.2006
- Marriott’s President’s Award Recipient
- National Quantum Leapers Award for GSS improvement
- National Quantum Checkers Award for Quality Arrival
- Planned and executed properties first full hotel renovation in 2002
Education
Bachelor of Science - Business Administration
Aquinas College
Grand Rapids, Michigan01.1992
Skills
- Budget Development and Financial Controls
- Process Development and Oversight
- Instilling a Positive Culture Based on Transparency and Trust
- Leader Development and Creation of High Performance Teams
- Food and Beverage Acumen with Focus on Achieving Operational Obejectives
- Strong Analytical Skills Allowing for Quick Pivot Action
- Strategic Thinker with Ability to Lead to Longterm Desired Results
- Execution of Revenue Management Strategies Driven by Accurately Measured Data
- Setting Sales Growth Objectives with Actionable Targets
- Systems Knowledge Including Marriott and Hilton Operating Systems
- Project Management Including Property Conversions and Large Scale Renovations
- Facilities Management and Asset Improvement
Certification
- Hilton Full Service General Manager Certification Program 2015
- Marriott General Manager Certification Program
- Systems knowledge includes: Microsoft, OnQ, Fosse, LMS, HotSos, Rex, Guestware, Micros, Volante POS, Silverware
Accomplishments
- West Michigan Sports Commission – Executive Board Member 2013-2020 Vice Chair 2018-2020, Membership Committee Chair 2015-2020
- 2018 AHC Leadership Academy Instructor- Delta Class
- Leadership Grand Rapids – Graduate Class of 2016 – Grand Rapids Chamber of Commerce
Timeline
General Manager
Double JJ Resort
01.2023 - Current
General Manager
Marriott Virginia Beach Oceanfront Resort
01.2020 - 01.2023
General Manager
Amway Grand Plaza, Curio by Hilton
01.2013 - 01.2020
General Manager
Courtyard by Marriott Downtown Grand Rapids
01.2006 - 01.2013
Assistant General Manager
Courtyard by Marriott Downtown Grand Rapids
01.2000 - 01.2006
Bachelor of Science - Business Administration
Aquinas College