Mike Doyle
Decatur,IL
Summary
Proven Technician with a track record of enhancing customer satisfaction through expert troubleshooting and repair. At Ricoh USA, excelled in customer service and attention to detail, significantly improving client relations by delivering tailored solutions. Skilled in team coordination and maintaining high safety standards, consistently praised for exceptional service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Technician
Ricoh USA
12.1993 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Repaired and maintained Cash Recycling Machines for Walmart, Menard's, Sam's Club
Education
High School Diploma -
Virginia High School
Virginia, IL05.1977
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting and repair
- Teamwork and Coordination
- Heavy Lifting
- Customer Relations
Certification
- Licensed State of ILLINOIS FOID Card
- Licensed State of ILLINOIS Concealed Carry
- Amateur Radio License
Timeline
Technician
Ricoh USA
12.1993 - Current
High School Diploma -
Virginia High School