Michael Dunkling
West Palm Beach,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at First Union Bank. Leveraged team-building and detail-oriented skills to foster a professional work environment and improve process efficiencies. Recognized for creative thinking and effective issue resolution, consistently achieving company-wide objectives. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Substitute Teacher
School District Of Palm Beach County
2018.09 - Current
- Responsible for creating and executing lesson plans in accordance with state curriculum standards and education goals, while taking into account the individual needs and learning styles of students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Incorporated technology into learning to enhance student engagement and learning.
Store Manager
Sears Hometown & Outlet Stores Inc.
2008.04 - 2018.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Department Manager
First Union Bank
1998.09 - 2008.02
- Oversaw processing of customer bill payments for third party customers
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Bachelor of Science - Education
Delaware Technical And Community College
Newark, DESkills
- Team Building
- Detail Oriented
- Customer Focused
- Compliance
- Organization and Planning
- Creative Thinking
- Issue Resolution
Accomplishments
- President of Parrotheads For The Palm Beaches, a social-charitable club in Palm Beach County Florida
- Organize fundraising events for several charities and environmental awareness efforts
- Organize and lead several volunteer service projects
- Organize social events, such as concerts, picnics, group trips, etc
- Responsible for ensuring compliance with national organization by-laws
- Responsible for allocation of club funds
Timeline
Substitute Teacher
School District Of Palm Beach County
2018.09 - Current
Store Manager
Sears Hometown & Outlet Stores Inc.
2008.04 - 2018.04
Department Manager
First Union Bank
1998.09 - 2008.02
Bachelor of Science - Education
Delaware Technical And Community College
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