Mike Durkin
Montgomeryville,PA
Summary
Hardworking and flexible Manager with multiple years of experience, building teams, implementing procedures and optimizing operations to meet expected goals.
Overview
16
16
years of professional experience
Work History
Store Manager Trainer
Dollar General
04.2022 - Current
- Reduced employee turnover by establishing a positive work environment.
- Identified areas for improvement in-store layouts, directly contributing to increased sales figures.
- Streamlined store operations by optimizing staff schedules and delegating responsibilities effectively.
- Implemented the training program for new store managers for over 120 stores
General Manager
Wendys International
02.2019 - 04.2022
- Managed budget implementations, employee reviews, training.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Store Manager
Big Lots Inc
01.2017 - 01.2019
- Customer Service
- Merchandising
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Ensuring my team succeeds. Wither they want to grow there career or work part time.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Metro Trainer Store Manager
GameStop - Hamilton Township
01.2008 - 10.2017
- Managed 115 employees and assisted the District Manager with training through out the district.
- Ensured my Team as well as the district team is meeting company goals and expectations.
- Held weekly training conference call.
Education
High School Diploma -
Upper Darby High School
1998
Skills
- Excellent customer service skills
- Personnel development
- Merchandising
- Goal-oriented
- Staff training and development
- Verbal and written communication
- Microsoft Outlook
- Guest Relations
- Employee Performance Evaluations
- Leadership
- P&L
Timeline
Store Manager Trainer
Dollar General
04.2022 - Current
General Manager
Wendys International
02.2019 - 04.2022
Store Manager
Big Lots Inc
01.2017 - 01.2019
Metro Trainer Store Manager
GameStop - Hamilton Township
01.2008 - 10.2017
High School Diploma -
Upper Darby High School
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