Mike Dzioba
Roseville,CA
Summary
At Elite Auto Detailing, I elevated customer satisfaction through expert vehicle detailing, showcasing my proficiency in automotive detailing and relationship building. My commitment to safety and teamwork led to enhanced service delivery and efficiency, significantly contributing to business growth and client loyalty without relying on numerical specifics.
Overview
13
13
years of professional experience
Work History
Auto Detailer
Elite Auto Detailing
Roseville, CA
04.2011 - Current
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
- Washed cars and trucks daily for auto dealership.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
- Streamlined the detailing process for increased efficiency and reduced turnaround time.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
- Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
- Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
- Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards..
- Provided exceptional customer service and addressed customer inquiries.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Applied protective agents, including sealants, to protect surfaces.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Inspected vehicles and equipment for visible damage.
Education
Bear River High School
Grass Valley, CA06.2001
Skills
Safety standards and protocols
Onsite and remote services
Telephone etiquette
Automotive detailing
Relationship building
Self-Motivated
Maintenance and Repair
Good Telephone Etiquette
Teamwork and Collaboration
Problem-Solving
Decision-Making
Timeline
Auto Detailer
Elite Auto Detailing
04.2011 - Current
Bear River High School