Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIKE Erwin

Bristol,TN

Summary

Resourceful Network Engineer with 48 years of on-site network management and support services experience. Develops and implements initiatives to foster corporate objectives. Proven history of providing supplemental and total management support for IT systems. Successful establishing and maintaining networks and servers with strong aptitude for identifying solutions to solve client challenges. Detail-oriented Network Engineer with 48 years of experience and a strong background in network technologies and security. Accomplished network developer with proven success in designing and implementing business technology solutions. Focused on maintaining network security to provide customers with safe data management. Expert Network Engineer with 48 years of experience in designing, implementing FIBER networks. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

RETIRED FROM BRIGHTSPEED IN JAN, 2023. AFTER 13 MONTHS OF RETIREMENT, I AM THINKING WORKING MIGHT BE MORE SUITABLE TO ME THAN RETIREMENT.

Overview

49
49
years of professional experience

Work History

Network Engineer

BRIGHTSPEED
Charlotte, NC
10.2022 - 01.2023
  • Retired from Brightspeed in Jan, 2023 with over 48 years experience in the Telecommunications industry. Have been retired for over 13 months and found out working is better for my soul than retirement. I feel that I have the knowledge and health to be productive for years to come.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Have over 48 years experience in telecommunications industry with skilled knowledge in engineering.
  • Have the knowledge utilizing Fireworks/Bidmaster, JDS, WFMT, TIRKS, NDS, Microsoft Office programs and other required Brightspeed programs.
  • As Network Engineer was responsible for the design and preparations of engineering work orders for developments, new DSL sites, FTTN, FTTH, FTTT, road relocations, DSL augmentations, Calix systems in the CO and remote locations, Adtran systems in the CO and remote locations, RAD systems, Ciena systems, and numerous fiber products.
  • As Network Engineer I worked with Planning, Operations, and all internal and external groups to provide exceptioninal results.

NETWORK ENGINEER

LUMEN
Monroe, LA
09.2020 - 10.2022
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Have over 48 years experience in telecommunications industry with skilled knowledge in engineering.
  • Have the knowledge utilizing Fireworks/Bidmaster, JDS, WFMT, TIRKS, NDS, Microsoft Office programs and other required Lumen programs.
  • As Network Engineer was responsible for the design and preparations of engineering work orders for developments, new DSL sites, FTTN, FTTH, FTTT, road relocations, DSL augmentations, Calix systems in the CO and remote locations, Adtran systems in the CO and remote locations, RAD systems, Ciena systems, and numerous fiber products.
  • As Network Engineer I worked with Planning, Operations, and all internal and external groups to provide exceptional results.

Network Engineer

CenturyLink
Monroe, LA
06.2009 - 09.2020
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Have over 48 years experience in telecommunications industry with skilled knowledge in engineering.
  • Have the knowledge utilizing Fireworks/Bidmaster, JDS, WFMT, TIRKS, NDS, Microsoft Office programs and other required Centurylink programs.
  • As Network Engineer was responsible for the design and preparations of engineering work orders for developments, new DSL sites, FTTN, FTTH, FTTT, road relocations, DSL augmentations, Calix systems in the CO and remote locations, Adtran systems in the CO and remote locations, RAD systems, Ciena systems, and numerous fiber products.
  • As Network Engineer I worked with Planning, Operations, and all internal and external groups to provide exceptioninal results.

Network Engineer

EMBARQ
Kansas City, KS
08.2007 - 06.2009
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Have over 48 years experience in telecommunications industry with skilled knowledge in engineering.
  • Have the knowledge utilizing Fireworks/Bidmaster, JDS, WFMT, TIRKS, NDS, Microsoft Office programs and other required Embarq programs.
  • As Network Engineer was responsible for the design and preparations of engineering work orders for developments, new DSL sites, FTTN, FTTH, FTTT, road relocations, DSL augmentations, Calix systems in the CO and remote locations, Adtran systems in the CO and remote locations, RAD systems, Ciena systems, and numerous fiber products.
  • As Network Engineer I worked with Planning, Operations, and all internal and external groups to provide exceptioninal results.

NETWORK INTELLIGENT OPERATIONS TECHNICIAN

Sprint
Kansas City, KS
03.1997 - 08.2007
  • Configured and tested network hardware such as routers, switches, hubs and bridges.
  • Worked with outside vendors and teams to develop voice and data wiring infrastructure.
  • Acted as primary contact for computer hardware and software problems and network emergencies.
  • Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
  • Developed set of company-wide information assurance, security standards and procedures.
  • Installed software updates regularly to maintain secure operating systems across all devices connected to the network.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored and maintained National and Regional SS7 STPS in the Sprint network.
  • Monitored and maintained National SS7 SCPs in the Sprint Network.
  • Monitored and maintained National E911 database in the Sprint Network.

Network Engineer

United Telephone
Kansas City, KS
01.1988 - 03.1997
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Created documentation detailing all aspects of the network infrastructure and its configuration.
  • Engineered new remotes, DACS systems, fiber systems, T-1 circuits, and all other associated equipment.

Installation Supervisor

United Telephone
Kansas City, KS
10.1979 - 01.1988
  • Supervised field installation staff and handled escalated issues to maintain progress.
  • Identified challenges early and implemented creative solutions to meet delivery schedules without delays or customer experience compromises.
  • Planned and directed site installation work and engineering activities to get equipment and controls set up and verified.
  • Developed manpower schedules and assignments to maintain project schedules.
  • Scheduled project plans and employee hours.
  • Managed budgeting activities related to installations including tracking expenses and revenue generated from completed jobs.
  • Maintained accurate records of completed projects and customer feedback.
  • Conducted regular inspections of tools, equipment, and vehicles used by installation teams.
  • Assisted with training new staff on proper techniques for installing products correctly.
  • Provided supervision and guidance to installation teams onsite.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Supervised 10-12 installers to complete projects in a timely manner.

Equipment Installer

UNITED INTERMOUNTAIN TELEPHONE CO
Bristol, TN
04.1974 - 10.1979
  • Manually installed and replaced system components while on ladders or hands and knees in tight areas, attics, roofs and crawl spaces.
  • Configured, calibrated and adjusted systems components to meet operational specifications.
  • Performed preventive maintenance on installed equipment.
  • Dismantled malfunctioning systems for repair or replacement of parts.
  • Maintained records of installations and repairs performed on various pieces of equipment.
  • Ensured that all work was completed in compliance with applicable codes and regulations.
  • Set up temporary power sources when necessary during installation processes.
  • Prepared detailed reports regarding the status of new installations or repairs made.
  • Followed building standards and codes during unit installations.
  • Provided exceptional customer experiences to service recipients.
  • Demonstrated proper use of equipment to reduce accidents and meet health and safety requirements.
  • Tested and troubleshot systems to alleviate potential issues.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.

Education

Associate of Science -

Northeast State Community College
Blountville, TN
06-1973

High School Diploma -

BRISTOL TENNESSEE HIGH SCHOOL
Bristol, TN
05-1971

Skills

  • Completed day-to-day duties accurately and efficiently
  • Understood and followed oral and written directions
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Worked with cross-functional teams to achieve goals
  • Created documentation detailing all aspects of the network infrastructure and its configuration
  • Have over 48 years experience in telecommunications industry with skilled knowledge in engineering
  • Have the knowledge utilizing Fireworks/Bidmaster, JDS, WFMT, TIRKS, NDS, Microsoft Office programs and other required Brightspeed programs
  • As Network Engineer was responsible for the design and preparations of engineering work orders for developments, new DSL sites, FTTN, FTTH, FTTT, road relocations, DSL augmentations, Calix systems in the CO and remote locations, Adtran systems in the CO and remote locations, RAD systems, Ciena systems, and numerous fiber products
  • As Network Engineer I worked with Planning, Operations, and all internal and external groups to provide exceptioninal results

Timeline

Network Engineer

BRIGHTSPEED
10.2022 - 01.2023

NETWORK ENGINEER

LUMEN
09.2020 - 10.2022

Network Engineer

CenturyLink
06.2009 - 09.2020

Network Engineer

EMBARQ
08.2007 - 06.2009

NETWORK INTELLIGENT OPERATIONS TECHNICIAN

Sprint
03.1997 - 08.2007

Network Engineer

United Telephone
01.1988 - 03.1997

Installation Supervisor

United Telephone
10.1979 - 01.1988

Equipment Installer

UNITED INTERMOUNTAIN TELEPHONE CO
04.1974 - 10.1979

Associate of Science -

Northeast State Community College

High School Diploma -

BRISTOL TENNESSEE HIGH SCHOOL

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MIKE Erwin