Mike Felty
Kyle,TX
Summary
Accomplished Senior Accounts Manager with a proven track record at Capital City Linen, enhancing customer retention and exceeding sales goals through strategic route planning and personalized solutions. Expert in product promotion and adept at building lasting relationships, showcasing exceptional customer service and route management skills. Achieved significant revenue growth by focusing on achievements and leveraging both hard and soft skills. Diligent Route salesman with robust background in route sales and customer relationship management. Successfully managed multiple territories, ensuring timely delivery and client satisfaction. Demonstrated expertise in inventory control and sales techniques.
Overview
39
39
years of professional experience
Work History
Route Sales Representative
Covers Etc.
11.2023 - Current
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maximized sales through effective territory management and strategic route planning.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained positive relationships with customers to promote continued business opportunities.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
Senior Accounts Manager
Capital City Linen
06.2018 - 08.2024
- Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Home Depot Kitchen Remodeling Sales Manager
Home Depot
04.2017 - 03.2018
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Owner of Direct Sales Company
MRNT Distributing LLC
11.1985 - 06.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Education
Marketing Management
Central Washington University
Ellensburg, WA06-1986
Skills
- Stock Rotation
- Customer Retention
- Sales Goals
- Leads Prospecting
- Route Planning
- Product displays
- Route Management
- Product Promotion
Accomplishments
- Supervised team of 36 staff members.
- Achieved increase of sales by completing written goals with accuracy and efficiency.
- Documented and resolved any customer issues which led to solid sales increases and customer retention.
Timeline
Route Sales Representative
Covers Etc.
11.2023 - Current
Senior Accounts Manager
Capital City Linen
06.2018 - 08.2024
Home Depot Kitchen Remodeling Sales Manager
Home Depot
04.2017 - 03.2018
Owner of Direct Sales Company
MRNT Distributing LLC
11.1985 - 06.2016
Marketing Management
Central Washington University
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