Summary
Overview
Work History
Education
Skills
Websites
Professional Strengths & Abilities
References
Timeline
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Mike Fermin

Summary

Experienced People Systems Analyst with a successful history in the technology industry. Demonstrates proficiency in analytical skills, reporting, ATS support, capacity management, system design, database management, system integrations, and implementations. Seeks an opportunity to pursue a passion for innovation and growth in a fast-paced and ambitious work environment.

Overview

17
17
years of professional experience

Work History

People Systems and Support Analyst

Splunk
01.2024 - Current
    • Own, drive, and test updates to ATS and People tech stack to maximize ease of use, compliance, data integrity, recruiting analytics, and reportability
    • Optimize ATS and CRM reporting, dashboard configuration and support of scheduled and ad-hoc reports
    • Collaborate with cross-functional teams on a variety of operational projects including system integrations and implementations of new and existing systems
    • Create, maintain and share technical design documentation
    • Monitor and provide system and end user support via People Technology ticketing system
    • Serve as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike

Talent Acquisition Operations

SPLUNK
05.2019 - 01.2024
  • Continuously improve work processes to drive ongoing effectiveness and efficiency of Recruiting
  • Maintain system rules, workflows, and forms
  • Applicant Tracking System subject matter expert and admin support for system issues
  • Lead and/or participate in change management efforts for significant Talent Operations processes
  • Recommend process/customer service improvements and innovative solutions to drive user adoption
  • Develop user procedures, guidelines and documentation
  • Manage the review and testing of system releases and upgrades.

Talent Acquisition Coordinator

SPLUNK
06.2018 - 05.2019
    • Manage full cycle recruiting tasks for Legal, Marketing and IT/Engineering Groups
    • Integrate candidate selection process with global recruiting teams, managers and partners
    • Utilize Jobvite ATS, Workday and People Insights for data entry, tracking, analytics and reporting
    • Assist with logistics for all recruiting events, ensuring positive candidate experience
    • Serve as the Jobvite ATS super user and assist with HR Talent Acquisition operations.

Master Scheduling Coordinator/Analyst

Keck Medicine of USC
01.2013 - 01.2018
  • Provide technical support for numerous departments/divisions
  • Assist department chairs and managers with onboarding of new faculty and staff by implementing system set up
  • Develop analytical reports for supported departments
  • Prepare clear and concise system documentation related to scheduling
  • Accountable for the creation and maintenance of all provider templates, visit types and protocols in various systems (Cerner, Centricity and QGenda)
  • Identify, track, report and work with system engineers to resolve any issues stemming from system modification in a timely manner
  • Communicate any necessary changes for Cerner scheduling system and Centricity to development team
  • Mentored and led a team of scheduling analysts on projects, complex customer request and day to day activities
  • Provide individual and phone support as needed, support related to scheduling.

Scheduling Coordinator

USC Norris Comprehensive Cancer Center
01.2008 - 01.2013
  • Was responsible for scheduling and coordinating patient appointments, procedures, treatments, and consultations
  • Provided administrative support for day to day operations supporting various departments/divisions, including but not limited to patient inquiries, verify and submission of insurance authorizations
  • Maintained and monitored all physician schedules and block time for up to 30 physicians.

Education

East Los Angeles Community College
Los Angeles, CA

Skills

  • Applicant Tracking System Proficiency
  • Customer Relationship Management Software Proficiency
  • Database Design
  • Technical Documentation
  • User Acceptance Testing
  • End-user support
  • Application support
  • System Maintenance

Professional Strengths & Abilities

  • Excellent verbal and written communication skills, learning ability and interpersonal skills.
  • Strong project management skills, able to coordinate multiple projects/initiatives simultaneously and meet demanding time frames.
  • Excellent time management and organizational skills.
  • Ability to work independently and within a team environment.
  • Strong team, leadership and people management capabilities.
  • Demonstrated ability to speak across various organizational levels.
  • Identify opportunities to improve candidate and hiring manager experience and scheduling efficiencies.
  • Bilingual in English and Spanish.

References

Available upon request

Timeline

People Systems and Support Analyst

Splunk
01.2024 - Current

Talent Acquisition Operations

SPLUNK
05.2019 - 01.2024

Talent Acquisition Coordinator

SPLUNK
06.2018 - 05.2019

Master Scheduling Coordinator/Analyst

Keck Medicine of USC
01.2013 - 01.2018

Scheduling Coordinator

USC Norris Comprehensive Cancer Center
01.2008 - 01.2013

East Los Angeles Community College
Mike Fermin