Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mike Flores

San Antonio

Summary

Dynamic Operations Manager with Waste Connections Inc., skilled in team leadership and operations management. Successfully empowered staff, enhancing accountability and performance. Expert in problem-solving and customer service, I streamlined supply chain processes, ensuring timely delivery and improved operational efficiency. Committed to fostering a culture of continuous improvement and excellence.

Overview

35
35
years of professional experience

Work History

Route Supervisor

WM
08.2006 - 01.2012
  • Cultivated a team-oriented environment among drivers which fostered collaboration and support when faced with challenges or unexpected delays on the road.
  • Increased customer satisfaction by addressing complaints promptly and implementing corrective actions.
  • Managed driver payroll processes accurately and efficiently, ensuring timely compensation for all team members while maintaining compliance with company policies and labor regulations.
  • Developed strong relationships with clients, leading to increased business opportunities and referrals.

US Army / TX National Guard

US Army
08.1990 - 08.2013
  • Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
  • Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
  • Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
  • Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.

Operations Manager

Waste Connections Inc.
04.2013 - 05.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Operations Manager

WM
02.2014 - 03.2018
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Assisted in recruiting, hiring and training of team members.

Division Manager

Frontier Waste Solution
03.2023 - Current
  • Identified areas of improvement in operational workflows to better align resources with organizational goals.
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
  • Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
  • Controlled costs by streamlining operations and reducing waste.

Education

Business Management

Kenedy High School
San Antonio, TX
06-2018

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Accomplishments

  • Supervised team of [Number] staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved route issues which led to increased efficency.

Languages

Spanish
Full Professional

Timeline

Division Manager

Frontier Waste Solution
03.2023 - Current

Operations Manager

WM
02.2014 - 03.2018

Operations Manager

Waste Connections Inc.
04.2013 - 05.2018

Route Supervisor

WM
08.2006 - 01.2012

US Army / TX National Guard

US Army
08.1990 - 08.2013

Business Management

Kenedy High School

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