Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Mike Florez

Brighton,CO

Summary

Customer-focused, results-driven Project Manager with over 32 years of expertise in the healthcare diagnostic industry. 16 years of experience in new MIS Operating Room and renovations as a Project Manager, installer, and field service technician. Proven record of enhancing customer satisfaction through installation quality, meeting customers' schedules, and achieving cost and revenue goals. Well-versed in operational policies of hospital regulations, construction safety protocols, and strong problem-solving skills to address challenges efficiently.

Overview

32
32
years of professional experience

Work History

Manager of Field Operations, Rocky Mountain Region

KARL STORZ Endoscopy - America
Stafford, TX
04.2002 - 09.2018
  • Manage Install and Service Technicians, with an emphasis on quality, service, safety, and profitability.
  • Coordinated installation processes with major industry vendors, such as Philips, Siemens, Berchtold, and Stryker.
  • Point of contact for all project transitions from sales, pre-installation, construction expectations, staff training, customer sign-off, first patient use, and beyond.
  • Support the Regional Sales Manager and local sales team to help fulfill customer expectations through product offerings.
  • Responsible for keeping all stakeholders up to date throughout sales, installation, and service.
  • Delivered prompt, high-quality service aligned with customer goals.
  • Ensured compliance with local, state, and federal regulations.

Field Service Technician

Fisher Imaging
Denver, CO
09.1986 - 04.2002
  • Installed and calibrated various X-ray medical equipment.
  • Installation coordination with contractors to ensure room specifications align with company requirements for effective installations, and future repairs.
  • Ensured completion of FDA-regulated installation forms.
  • In-house, I conducted in-depth testing prior to quality control.
  • Technical Support.

Education

2 years - Electronics

Front Range Community College
Westminster, CO

Skills

  • Project Management
  • Installation coordination
  • Vendor management
  • Operating Room renovation
  • Construction management
  • Troubleshooting and diagnosis complex video issues
  • Technical support
  • Safety compliance
  • Sales support
  • Problem solving
  • Teamwork
  • Regulatory compliance
  • Electromechanical system installation
  • Customer training

Additional Information

  • Work history on various Audio Visual integration specializing in Operating rooms, X-ray systems, Electromechanical systems include mammography, Stereotactic biopsy tables, RF tables, mobile C-arms, ceiling-mounted C-arms, Cath labs and EP labs, PACS, Room Lighting, Surgical Lighting, Track Cameras, Nurse Station overview cameras.

Timeline

Manager of Field Operations, Rocky Mountain Region

KARL STORZ Endoscopy - America
04.2002 - 09.2018

Field Service Technician

Fisher Imaging
09.1986 - 04.2002

2 years - Electronics

Front Range Community College

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