MICHAEL FULMER
Lubbock,TX
Summary
Strategic Visionary & Operational Efficiency Leader / Results-Driven Healthcare Technology Executive
Seasoned healthcare technology executive with a distinguished 13-year career, currently serving as the Executive Director over Clinical Technology Services in a prominent not-for-profit healthcare organization with over 130,000 employees and annual revenue exceeding $30 billion. Demonstrated success in executive leadership functions, specializing in visionary and creative approaches to create and operate a lean, efficient organization with a relentless focus on system standards and technology excellence within Hospitals and Clinics.
In my current role, I have spearheaded the creation and definition of robust system standards, ensuring teams' accountability for their successful deployment and implementation. This strategic focus has driven operational efficiencies, significantly reducing organizational costs. My adept navigation of complex environments has resulted in high reliability and streamlined processes.
I am dedicated to advancing healthcare technology by introducing visionary and creative solutions, shaping a resilient and future-ready organization. My commitment extends to driving success in an ever-evolving technology landscape, ensuring seamless alignment between technology initiatives and the mission and vision of any organization.
As an accomplished Executive Director, I am recognized for leveraging strong team leadership and development to drive forward progress. My highly organized, detail-oriented leadership style has effectively directed high-performing teams, fostering innovative solutions and solving complex operational and technical problems. With a successful track record of implementing systems across multiple operations, I bring superior organizational and communication skills to drive excellence in healthcare technology.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Director, Clinical Technology Services
Providence Health System
01.2021 - Current
- Management of Clinical Technology Services for the Hospitals and Clinics (End User Support, Biomed, PMO, Etc)
- Regional Executive and Strategic Leadership for all IT resources supporting 7 Regional Hospitals and 107 Clinics
- With the only IT teams in the region, my staff provides physical support of equipment while also working as the only onsite smart hands for application teams troubleshooting and providing resolution at the local physical level
- Via periodic local meeting with Ministry Chief Executives, provide organizational status updates, communication from the system office, and partner strategically to ensure the regions with IT Support needs are being met
- Partnering with central IT teams to ensure regional needs are understood while providing feedback to engineering teams to deliver long term solutions that align with the IT Strategic model of being efficient as possible
- Working closely with regional senior leadership to ensure future endeavors that include growth and expansion opportunities are being evaluated and any IT support needs are being discussed, planned for with required IT teams
- 19.2M Budget planning and ownership for End User Support and Biomed to ensure costs are reduced in areas of opportunities, efficiencies are maximized, and the organizational needs are being met while maximizing every dollar
- Escalation management across the board to include major incidents are being resolved as quickly as possible, minimizing down time, closing the loop, and pulling together strategic discussions for preventative opportunities
- Ensuring compliance of regulatory EOC (Environment of Care) requirements (including support for Joint Commission surveys) along with equipment lifecycle management, and cyber security compliance are being met
PPMO Epic Program Manager
Providence Health System
02.2019 - 01.2021
- Manage Epic PPMO Intake process for Epic Growth and Expansion project requests across the PSJH Enterprise which consists of 51 Hospitals and more than 800 Clinics
- Over 800 Epic Growth and Expansion project requests were assessed and processed into implementation projects in 2020 with the team is on track to deliver over 850 for 2021
- Manage weekly project assessment calls with over 100 stakeholders attending for review, approval, and scheduling projects based on Epic Team resource availability
- Coordinate and manage monthly meetings with senior leadership of our Epic teams at the VP level to discuss strategy and planning for larger projects that include migrating entire hospital systems over to Epic
- Streamline and develop new processes that eliminate old, antiquated paper forms to digital online forms, which improves efficiency and reliability of the overall implementation system
- Partner with the project implementation team to ensure smooth transitions and improve operational processes to eliminate documentation/transitions errors, and project deliverables leading to improved project delivery results
Information Technology Strategic Partner / Business Relationship Director
Providence St Joseph Health
04.2016 - 02.2019
- Provided I.T
- Business Relationship Management to 30+ Executive Leaders at 7 Hospitals/107 Clinics/6000 Staff
- Annual I.T
- Budget of $12M for Regional I.T
- Operations of six Hospitals and 64 Clinics in the region
- Delivered high level strategic initiative monthly updates to the Regional EMT (Executive Management Team)
- Provide financial stewardship through our team’s service as a member of the Regions Capital Committee Board
- Elevate the local I.T
- Project Managers within the PMO department ensuring successful delivery of related projects
- Provided Regional I.T
- Leadership with the various teams in the organization to ensure Business Leader escalations are handled in a timely manner and adequate long-term resolutions were delivered
- Created a regional IT contracting program with local sourcing agency to meet IT Organizational Project Demands
IT Site Director / Senior IT Project Manager – Site Admin Team
St Joseph Health
07.2014 - 04.2016
- Co-Managed $12M Regional Ministry I.T
- Budget ensuring available funding allocated appropriately/cost reduction
- Implemented Pharmacy 340b program which increased revenue of over $20M annually across the region
- Standardized highly utilized, regional conference rooms, improving operational efficiency and reducing travel costs
- Deployed Temperature and Humidity Monitoring Solution saving significant FTE hours & improving compliance
- Delivered Asset Tracking system reduced FTE hours, eliminated lost devices, improved clinical device throughput
- Regional Telecom Standardization consolidated 8 platforms down to 1- adding redundancy / $750k Annual Savings
- Implemented a IT internship program utilizing resources IT Audits reducing operational wasted expenses by $2.8M
IT Project Manager – Site Admin Team
Covenant Health
03.2013 - 07.2014
- Successfully delivered 90+ projects spanning months to multiyear long projects totaling over $75M+ in capital
- Enterprise I.T
- Approval for $8M Joe Arrington Cancer Center Radiation Oncology upgrade successful deployment
- Covenant Master Facility Plan Remodel of every major facility and service line spanning 7+ years & $50M+ capital
- Deployed Projects for 12 GE & Siemens Ultrasound Units ECHO/PV department just over $1.5M in capital
- Regional Upgrade of Cisco Network Switches in over 350 IDF closets and every MDF in the region
- 1.9M Regional Cisco Wireless Network Refresh Project - replacing 1500+ Wireless Access Points, Complete Regional Redesigns, Upgraded Monitoring System, Developed and Implemented a New Regional Support Model
- Regional VOCERA Optimization Project restored confidence/excitement while expanding the complex
- Hands free communication solution within the region with a complete revamp from the application/hardware/training/etc
- Delivered $1.8M GE Mac-Lab Software & Hardware upgrade impacting 10 procedure rooms ahead of schedule
- Regional $1.3M Conference Room Tech Upgrade/Standardization Crestron/Shure/Barco/Poly/Logitech/Christie
IT Analyst / Data-Warehouse Programmer
Covenant Health Systems
05.2012 - 03.2013
- Developed, Modified, Analyzed, Improved and Consolidated data extraction reports for the Enterprise Electronic Medical Record Standardization Project
- Consistently worked with Clinical & Business report end users, Project Sponsors, Project Managers, and Departmental Leaders to meet compliance/regulatory requirements
- Co-Developed a new data warehousing report search tool for the organization improving overall efficiency while expediting critical and operational data requests
Flight Chief / Tactical Aircraft Maintenance Squadron Manager
United States Air Force
01.2002 - 07.2008
- Accountable for training, mentoring, and the supervision of over 60 Tactical Aircraft Maintenance Personnel
- Extensive Military Leadership Training including a three month / 480hr Non-Commission Officer Program
- Completed extensive Non-Commission Officer Program focused on critical advanced leadership skills
- Received recognition for NCO of the Quarter and NCO of the Year (Non-Commissioned Officer)
- Coordinated Aircraft Maintenance schedules to meet operational commitments & mission critical deployments
- Managed $27M Operating Budget for F16 Squadron Aircraft Maintenance Operations
- Improved organization readiness from 83% to over 89% - Highest of five Squadrons on Base (4 consecutive Years)
Education
BBA - Managment of Information Systems
Texas Tech University
Lubbock, TX05.2012
Associate of Applied Science - Business Administration And Management
South Plains College
Levelland, TX05.2010
Associate of Applied Science - Aerospace Engineering Technologies
Community College of The Air Force
Montgomery, AL05.2005
Skills
- Strategic Planning
- Client Relationship Management
- Health Information Technology
- Cross-functional Collaboration
- Healthcare Management
- Stakeholder Engagement
- Change Management
- Operations Management
- Business Development
- Client Engagement
- Clinical Operations Redesign
- Risk Management
- Regulatory Requirements
- Compliance
- Operating Plans Development
- Information Systems Development
- Financial Reporting Coordination
- Critical Thinking
- Decision-Making
- Epic Systems
- Process Implementation
- Performance Metrics
- Profitability Strategies
- Patient Safety
- Electronic Medical Record Software
- Stakeholder Coordination
- Multidisciplinary Team Collaboration
- Adaptability
- Network Security
- Process Improvement
- Electronic Health Records
- Interpersonal Skills
- Quality Assurance
- Medical Terminology
- Project Management
- Healthcare IT Knowledge
- IT Infrastructure
- HIPAA Compliance
- Software Implementation
- Team Leadership
- HIPAA and HITECH Requirements
- HIPAA Expert
- Interpersonal and Written Communication
- Operational Planning
- Recruiting and Interviewing
- Information Systems Improvements
- Clinical Process Knowledge
- Information Security
- Policy Development
- Contract Management
Certification
- BRMP Certified, Business Relationship Management Professional, December 2018
- PMP Certification, Project Management Professional, In Progress
- ITIL Foundation Certificate in IT Service Management, March 2017
- HIPAA Certification (Healthcare Information Privacy), June 2013
Affiliations
- HIMSS (Health Information & Management Society / (2015-Present)
- President – Lubbock / West Texas HIMSS Chapter / (2017-2020)
- West Texas PMI Chapter - Active Member / (2015-Present)
- Lubbock Area United Way Active Member / (2014-2018)
Timeline
Executive Director, Clinical Technology Services
Providence Health System
01.2021 - Current
PPMO Epic Program Manager
Providence Health System
02.2019 - 01.2021
Information Technology Strategic Partner / Business Relationship Director
Providence St Joseph Health
04.2016 - 02.2019
IT Site Director / Senior IT Project Manager – Site Admin Team
St Joseph Health
07.2014 - 04.2016
IT Project Manager – Site Admin Team
Covenant Health
03.2013 - 07.2014
IT Analyst / Data-Warehouse Programmer
Covenant Health Systems
05.2012 - 03.2013
Flight Chief / Tactical Aircraft Maintenance Squadron Manager
United States Air Force
01.2002 - 07.2008
BBA - Managment of Information Systems
Texas Tech University
Associate of Applied Science - Business Administration And Management
South Plains College
Associate of Applied Science - Aerospace Engineering Technologies
Community College of The Air Force
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