Mike Gibson

Product Ownership and Strategy

• Designed and executed comprehensive product strategy and roadmap aimed at improving operational efficiency within Walgreens' national distribution network.
• Collaborated with engineering, operations, and analytics teams to convert fulfillment and transportation challenges into prioritized product requirements.
• Developed and defined key performance indicators to evaluate product effectiveness in enhancing service levels and cost efficiency.

Delivery & Cross-Functional Leadership

• Directed implementation of a revamped TMS and optimization solution to enhance operational efficiency across various regions and distribution nodes.
• Managed stakeholder expectations and navigated technical constraints and operational risks to facilitate on-time project delivery.
• Led roadmap review sessions, prioritization discussions, and trade-off decision-making with senior leadership.

Outcomes & Impact

• Drove improvements in delivery speed, routing efficiency, and service consistency through data-backed product enhancements.
• Oversaw warehouse-to-store inventory execution workflows, ensuring alignment between fulfillment strategy and system capabilities.
• Led and mentored a fully remote team of 4–5 professionals, instilling accountability and clarity in ownership and execution discipline.

• Led product-like ownership of regional transportation processes, identifying gaps and delivering technology-enabled solutions to improve planning and execution.
• Redesigned relay and routing frameworks to optimize network performance and reduce travel distances.
• Engineered automation solutions for dispatch operations, significantly minimizing manual scheduling efforts and improving accuracy.
• Created comprehensive SOPs and training resources to enhance system adoption and streamline change management processes.
• Administered transportation budgets, balancing cost efficiency with adherence to service commitments.

• Developed analytical models and dashboards to support strategic transportation and fulfillment decisions.
• Designed an Access-based productivity tracking tool to surface warehouse performance trends and operational bottlenecks.
• Partnered with carriers and vendors to expand backhaul programs, generating incremental revenue while maintaining operational efficiency.
• Used data insights to influence prioritization of operational and system improvements.