Mike Hall
Kansas City,MO
Summary
Proven track record of enhancing customer satisfaction and retention, notably at Downtown Barbers, through exceptional service and expert grooming advice. Mastered multitasking in fast-paced environments, evidenced by exceeding productivity targets at Country Boys Custom Paint And Body. Skilled in schedule management and effective communication, consistently achieving high customer ratings for service excellence.
Overview
8
8
years of professional experience
Work History
Uber Driver
Uber Eats
05.2023 - Current
- Developed strong communication skills while interacting with diverse groups of customers daily.
- Responded to customer concerns and questions politely and professionally.
- Followed company guidelines and policies when interacting with customers.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Adhered to all safety regulations and traffic laws while driving.
Barber
Downtown Barbers
06.2021 - 05.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
Auto Body Mechanic
Country Boys Custom Paint And Body
10.2019 - 05.2021
- Exceeded productivity targets by effectively managing multiple projects simultaneously while maintaining attention to detail for a high standard of workmanship.
- Contributed to business growth through consistent delivery of high-quality repair services that led to repeat customers and increased referrals.
- Demonstrated versatility in skills by working on various makes and models of vehicles, increasing overall shop capacity for handling diverse clientele needs.
- Performed structural repairs using frame machines, straightening bent frames and aligning vehicles back to factory specifications.
- Enhanced vehicle appearance by performing paint jobs, dent repairs, and part replacements.
- Replaced and repaired vehicle parts according to work order instructions.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Reassembled and replaced parts to complete body repairs.
Barber
Downtown Barbers
01.2018 - 09.2019
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
Cook
2nd Street Pizza
12.2016 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
New Systems School
Rockwood, TN2011
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Punctuality
- Safe Driving
- Tech-savviness
- Dependable and reliable
- Effective communication skills
- Attention to Detail
Timeline
Uber Driver
Uber Eats
05.2023 - Current
Barber
Downtown Barbers
06.2021 - 05.2023
Auto Body Mechanic
Country Boys Custom Paint And Body
10.2019 - 05.2021
Barber
Downtown Barbers
01.2018 - 09.2019
Cook
2nd Street Pizza
12.2016 - 01.2018
High School Diploma -
New Systems School