Mike Hang
Saint Paul,MN
Summary
Qualified Financial Worker trained in financial processes and recordkeeping. Demonstrates attention to detail and problem-solving abilities spotting and resolving discrepancies. Focused on completing accurate and timely work.
Overview
16
16
years of professional experience
Work History
Financial Worker
Ramsey County
06.2018 - Current
- Resolving issues and managing case portfolios
- Maintained regular contact with clients by calling clients.
- Experience in Maxis, Bluezone, MMIS
Technical Support
EMC Publishing
01.2016 - 01.2017
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
Student Loan Counselor
ECMC
01.2013 - 01.2015
- Advising students and former students on their repayment options through different servicers
- Counseled students and parents about financial aid options and program details.
- Negotiated alternative payment arrangements with lenders on behalf of struggling borrowers, resulting in more manageable monthly payments.
Universal Banker 2
US Bank
01.2010 - 01.2012
- Exceeding sales and bringing branch from bottom ranks to #1 in QTR 1 of 2010
- Performed account maintenance by closing out accounts and changing customer addresses.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
Owner
Simple staffing temporary Services
01.2008 - 01.2010
- Ability to generate gross revenues in excess of $300K
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed day-to-day business operations.
Co-Owner
Sweet escapes massage and bodyworks
01.2008 - 01.2009
- Managed eight employees, directing and training in massage therapy
- Evaluated market trends to identify new revenue streams and diversify product offerings accordingly.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Associates in Liberal Arts -
Saint Paul College
Saint Paul, MN01.2014
Skills
- Fluent in Hmong
- Service Accessibility Improvements
- Efficient under pressure
- Behavioral Management
- Client Education
- Community Resources
Volunteer Experience
Hmong 18 Council - Board Member
Hang Family of MN - Council Member, Past ( Vice President, Treasurer)
Minnesota Hmong Chamber of Commerce- Vice Chair
Hmong Early Childhood Coalition - Advisor
College Prep Elementary - Former Vice Chair 5 Years
Great River School - Former Vice Chair and Former Board Member
References
Upon Request
Affiliations
- Hmong 18 Council
- Hang Family of MN
- Minnesota Hmong Chamber of Commerce
- Hmong Early Childhood Coalition
- Hennepin County Community Advisory Board
- Ramsey County Asian Descent Network
Languages
Hmong
Professional Working
Timeline
Financial Worker
Ramsey County
06.2018 - Current
Technical Support
EMC Publishing
01.2016 - 01.2017
Student Loan Counselor
ECMC
01.2013 - 01.2015
Universal Banker 2
US Bank
01.2010 - 01.2012
Owner
Simple staffing temporary Services
01.2008 - 01.2010
Co-Owner
Sweet escapes massage and bodyworks
01.2008 - 01.2009
Associates in Liberal Arts -
Saint Paul College
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