Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Harder

Gig Harbor,Washington

Summary

Enthusiastic PCC II motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Energetic PCC II dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dependable PCC II serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Patient Care Coordinator II

Kinwell Health
09.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance.
  • Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
  • Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.

Patient Access Representative II

Virginia Mason Franciscan Health
05.2016 - 09.2023
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Supported medical staff by diligently coordinating patient referrals and processing laboratory requests accurately.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
  • Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidents.
  • Elevated levels of organization within the clinic by implementing an improved filing system for easier retrieval of vital information on demand.
  • Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Health Unit Coordinator

Virginia Mason Franciscan Health
06.2012 - 05.2016
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Reduced wait times for patients by effectively managing patient flow within the health unit.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
  • Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
  • Assisted with processing patient admissions, transfers and discharges.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

Medical Front Office Receptionist

Peninsula Family Medical Center
08.2007 - 11.2011
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Streamlined front office operations for increased efficiency by effectively organizing patient records and documents.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
  • Contributed to clinic growth through exceptional customer service, resulting in an increase of returning patients and word-of-mouth referrals.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival.
  • Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
  • Elevated levels of organization within the clinic by implementing an improved filing system for easier retrieval of vital information on demand.
  • Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Completed clerical duties and tasks for clinic administration.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.

Education

High School Diploma -

Fontana High School
Fontana, CA

Skills

  • Articulate Communication
  • Payment Collection
  • Patient Relations
  • New Hire Training
  • Patient Flow Management
  • Appointment Scheduling
  • Organizational standards
  • HIPAA Compliance
  • Insurance Verification
  • Office Administration
  • Interdepartmental Collaboration
  • Medical Data Collection
  • Patient Care Coordination
  • Patient documentation
  • Cross-Functional Teamwork
  • Process Improvements
  • Patient Registration
  • Verbal and written communication
  • Patient Safety
  • Organizational Skills
  • Critical Thinking Skills
  • Patient Care
  • Vendor Relationship Management
  • Proficient in EPIC
  • Multitasking ability
  • Attention to Detail
  • Documentation
  • Customer Service
  • Follow-up care
  • Medical Terminology
  • Relationship Building
  • Scheduling
  • Patient Outreach and Follow-Up
  • Creative Problem-Solving
  • Performance Improvement
  • Policy compliance
  • Patient confidentiality
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Caring and Empathetic
  • Explaining Policy and Procedures
  • Registration and Scheduling
  • Administrative and Office Support
  • Resolving Problems
  • Building Rapport and Credibility
  • Communicating to Patients and Families
  • Calm and Effective Under Pressure
  • Database Search and Data Entry Skills
  • Providing Information and Resources
  • Problem-solving abilities
  • Time management abilities
  • Patient Intake
  • System updates
  • Team Collaboration
  • Outbound Calling
  • Multitasking Abilities
  • Adaptability
  • Problem-Solving
  • 50 WPM Typing Speed
  • Teamwork and Collaboration
  • Analytical Skills

Timeline

Patient Care Coordinator II

Kinwell Health
09.2023 - Current

Patient Access Representative II

Virginia Mason Franciscan Health
05.2016 - 09.2023

Health Unit Coordinator

Virginia Mason Franciscan Health
06.2012 - 05.2016

Medical Front Office Receptionist

Peninsula Family Medical Center
08.2007 - 11.2011

High School Diploma -

Fontana High School

Similar Profiles

CREATE PROFILE
Samantha Harder