Mike Hering
Frankfort,KY
Summary
Adept at driving operational excellence and profitability, I leveraged leadership and strategic planning skills at Don Jockey to foster client relationships and streamline processes, achieving significant business growth. My expertise in inventory control and ability to inspire teams have been pivotal in enhancing customer retention and satisfaction.
Overview
8
8
years of professional experience
Work History
General Manager
Don Jockey
12.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Server
Garcia’s
08.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Hospitality
Morehead State University
Morehead, KYSkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Customer Retention
- Process Improvements
- Strategic Planning
- Vendor relationships
- Employee Development
- Staffing
- Purchasing
- Recruitment
- Networking abilities
- Interpersonal Skills
- Troubleshooting expertise
- Purchasing and planning
- Cost Reductions
- Sales expertise
- Team Oversight
- Marketing
Languages
Spanish
Limited Working
Timeline
General Manager
Don Jockey
12.2019 - Current
Server
Garcia’s
08.2016 - Current
Hospitality
Morehead State University
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