Mike Hernandez
Mesa,AZ
Summary
Compassionate Behavioral Health Technician with proven crisis intervention skills at Changes Healing Center. Demonstrated resilience and adaptability while enhancing patient engagement through active listening and evidence-based strategies. Adept at behavior modification techniques, fostering teamwork, and maintaining confidentiality to improve treatment outcomes and support recovery journeys.
Overview
12
12
years of professional experience
Work History
Behavioral Health Technician
Changes Healing Center
29 W Thomas Rd # 205 Phoenix, AZ 85013
05.2023 - Current
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Prepared and submitted daily Type reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Taught clients how to complete basic household chores and prepare food.
- Contributed to continuous quality improvement initiatives within the facility, enhancing overall service delivery and patient satisfaction levels.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Behavioral Health Technician and Facilitator
Trinity Care Services LLC
7012 N 56th Ave, Glendale, AZ 85301
06.2021 - 05.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Facilitated on-site activities, support groups, and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Prepared and submitted daily Type reports to management.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
- Taught clients how to complete basic household chores and prepare food.
- Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
- Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans addressing each patient''s unique needs.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
HeavyDuty Maintenance
Casino Arizona
524 North 92nd Street, Scottsdale, AZ 85256
11.2012 - 04.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensured hygiene compliance through thorough surface cleansing.
- Ensured public areas remained clean throughout daily shifts.
- Executed detailed maintenance of casino floors through thorough sweeping, mopping, and vacuuming.
Education
Bachelor - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ2029
Skills
- Active listening
- Conflict de-escalation
- Mental health support
- Conflict resolution
- Patient observation
- Substance abuse experience
- Behavior modification techniques
- Self-care practices
- living a life in recovery
- Team player
Timeline
Behavioral Health Technician
Changes Healing Center
05.2023 - Current
Behavioral Health Technician and Facilitator
Trinity Care Services LLC
06.2021 - 05.2023
HeavyDuty Maintenance
Casino Arizona
11.2012 - 04.2013
Bachelor - Behavioral Sciences
Maricopa Community Colleges, South Mountain Community College