Summary
Overview
Work History
Education
Skills
Timeline
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Mike Hodges

Cartersville,GA

Summary

Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Hobby Lobby
10.2015 - 10.2023
  • Supervised and led a team of associates, fostering a positive and collaborative work environment
  • Provided guidance, support, and coaching to team members to enhance their performance and development
  • Trained and motivated staff to deliver outstanding customer experiences and uphold service standards
  • Oversaw inventory levels and assisted in managing stock replenishment processes
  • Collaborated with the store management team to implement and maintain visually appealing merchandise displays
  • Monitored sales metrics and implemented strategies to achieve and exceed sales targets
  • Analyzed performance data to identify trends and opportunities for improvement
  • Assisted in the execution of daily store operations, including opening and closing procedures
  • Collaborated with management to optimize processes and streamline workflow for increased efficiency
  • Facilitated training sessions for new hires and provided ongoing development opportunities for existing team members
  • Ensured compliance with company policies and procedures, as well as local regulations
  • Upheld safety standards and implemented protocols to create a secure environment for both employees and customers
  • Maintained open and effective communication channels with both the store management team and associates
  • Acted as a liaison between the team and upper management, conveying information and feedback
  • Addressed challenges promptly and proactively, finding practical solutions to enhance overall store performance
  • Collaborated with the management team to identify and implement process improvements.

Front Desk Manager

Hampton Inn
08.2010 - 10.2015
  • Directed and supervised front desk operations, ensuring seamless check-in and check-out experiences for guests
  • Provided excellent customer service, addressing inquiries, concerns, and requests promptly and professionally
  • Managed a team of front desk staff, overseeing training, scheduling, and performance evaluations
  • Coordinated room reservations, modifications, and cancellations while maintaining accurate records
  • Conducted efficient and accurate check-in and check-out procedures, resolving billing discrepancies as needed
  • Facilitated effective communication between the front desk and other hotel departments
  • Maintained a balanced cash drawer and ensured compliance with financial policies and procedures
  • Addressed and resolved guest issues promptly, collaborating with other departments when necessary
  • Implemented safety and security measures in accordance with hotel policies, handling emergency situations with efficiency
  • Maintained a clean and organized front desk area, ensuring adequate supplies were stocked
  • Conducted regular training sessions for front desk staff on customer service, policies, and procedures
  • Identified and supported staff development opportunities.

Education

Ponderosa High School
Parker, CO

Associates of Applied Science Electronics Technology -

Georgia Highlands College
Rome, GA
05.2004

Skills

  • Employee Scheduling
  • Cost Reduction
  • Product and Service Knowledge
  • Employee Performance Evaluations
  • Operations Management

Timeline

Assistant Manager

Hobby Lobby
10.2015 - 10.2023

Front Desk Manager

Hampton Inn
08.2010 - 10.2015

Ponderosa High School

Associates of Applied Science Electronics Technology -

Georgia Highlands College

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Mike Hodges