Summary
Overview
Work History
Education
Skills
Timeline
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Mike Hoeller

Spring,TX

Summary

Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing 30+ years of related experience.

Overview

27
27
years of professional experience

Work History

Fixed Operations Director

Beck & Masten Buick GMC
11.2006 - Current
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Enhanced employee productivity by conducting regular evaluations, providing constructive feedback, and arranging relevant training programs.
  • Developed comprehensive budgets and financial forecasts for fixed operations, ensuring fiscal responsibility and profitability.
  • Established strong relationships with manufacturers and vendors to negotiate favorable pricing on parts and services.
  • Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
  • Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
  • Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.

Fixed Operations Director

Lawrence Marshall Dealerships
01.2002 - 10.2006
  • Boosted customer satisfaction by implementing efficient service processes and streamlining communication between departments.
  • Managed team of service advisors, technicians, and support staff for optimal performance in daily operations.
  • Oversaw facility maintenance projects to ensure safe, clean, and organized work environments for employees and customers alike.
  • Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
  • Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.

Regional Director of Operations

CarMax
03.1997 - 02.2002
  • Increased operational efficiency by streamlining processes and implementing innovative solutions.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Oversaw regional growth through strategic planning, market research, and competitive analysis.

Education

Bachelor of Science - Business

National Louis University
Chicago, IL
06.1984

Skills

  • Maintaining Compliance
  • Staff Development
  • Quality Assurance Standards
  • Customer Relations
  • Developing Managers
  • Optimizing Profitability
  • Workforce Planning
  • Operational Efficiency
  • Preparing Budgets
  • Setting Goals

Timeline

Fixed Operations Director

Beck & Masten Buick GMC
11.2006 - Current

Fixed Operations Director

Lawrence Marshall Dealerships
01.2002 - 10.2006

Regional Director of Operations

CarMax
03.1997 - 02.2002

Bachelor of Science - Business

National Louis University

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Mike Hoeller