Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Mike Jackson

Frederica,DE

Summary

Knowledgeable team member with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

24
24
years of professional experience

Work History

Installation Technician

Self-employeed
Frederica, DE
01.2004 - 01.2024
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Performed job tasks while complying with company's safety procedures and guidelines.
  • Assisted in training other technicians on best practices for installation procedures.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Followed detailed instructions while installing new equipment in accordance with industry standards.
  • Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.

Retail Store Manager

Crown tv and appliances
Trenton, NJ
01.2000 - 12.2003
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Built and maintained strong working relationships with team members.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coordinated stock replenishment processes as needed based on sales trends.
  • Organized new stock for floor placement.
  • Ensured all safety protocols were followed at all times by staff members.

Education

Some College (No Degree) - Engineering Physics Minor Business

Delaware State University
Dover, DE

Skills

  • Telecommunications
  • Diagnostic Abilities
  • Data Evaluation
  • Cable Management
  • Troubleshooting
  • Profit and Loss Management
  • Cost Control
  • Goal Setting
  • Retail Operations

Affiliations

  • I am an active person who likes to stay busy, working out my body and mind.

Timeline

Installation Technician

Self-employeed
01.2004 - 01.2024

Retail Store Manager

Crown tv and appliances
01.2000 - 12.2003

Some College (No Degree) - Engineering Physics Minor Business

Delaware State University

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Mike Jackson