Mike Jackson

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Reduced operational risks while organizing data to forecast performance trends.

Responsible for overall business operations for 5 hotel properties within CO/NM/AR. Most of the duties revolving around setting sales targets, creating strategies to boost financial gains, and maintaining an efficient workforce by having the right staff.

• La Quinta by Wyndham Durango
• Towne Place Suites by Marriott Gallup
• Holiday Inn Express, IHG Gallup
• La Quinta by Wyndham Flagstaff
• Home2 Suites by Hilton Kingman

• Manage and supervise all aspects of Lodging Services and Rental Program relationships to ensure excellence in lodging product and service, consistent growth and improvement, quality performance and increasing profitability of the Lodging business at Purgatory Resort
• Multi-property management of over 130+ units and 72 room downtown hotel
• Responsible for entire lodging division
• Supervising and motivating crews
• Supervising general administrative tasks for all lodging departments
• Responsible for cost control and budgeting
• Cooperating with all departments as well as management company

• Hands-on managing all aspects of the Hospitality Department
• Organize, coordinate and support the Hospitality team to ensure effectiveness in day-by-day and long term duties
• Specializing in new Hotel openings (3, Marriott & 1, Best Western Plus)
• Limited Service 78/87/111 Room Hotels
• Responsible for entire hotel operations
• Supervising and motivating crew
• Supervising general administrative tasks for all departments
• Responsible for cost control and budgeting
• Cooperating with all department as well as company’s home office
• Hiring & training of all staff including GMs

• Hands-on managing all aspects of the Hospitality Department
• Organize, coordinate and support the Hospitality team to ensure effectiveness in day-by-day and long term duties
• Specializing in new Hotel openings (1, Holiday Inn & 3, Holiday Inn Express’)
• Having responsibility for the overall operation of the hotel to assure best quality, excellent service and care for ultimate guest satisfaction
• Also In charge of internal brand auditing while working closely with all departmental heads to ensure the smooth operation of the hotel at all levels
• Full Service 87,116 Rooms
• Limited Service 87,89 Rooms
• Responsible for entire hotel department
• Supervising and motivating crew, especially management staff
• Supervising general administrative tasks for all departments
• Responsible for cost and budget
• Cooperating with all department as well as company’s regional offices
• Building development plans for each associate individually
• Conduct regular inspections of back of house for appearance, safety, staffing, security and maintenance
• Keep close eye on budget and revenue planning
• In charge of loyalty program and its high valuable members
• Personally welcome every VIP and be at their assistance during the entire stay
• Overlooking events and conferences

• Broad-based experience in execution of increasingly complex responsibilities and disciplines including: Strategic planning, team building and training, process improvements, and organizational development
• Resulting in solid management and leadership skills
• Monitored all safety regulations by identifying hazardous areas and ensuring they are properly marked, reporting all accidents/mishaps, and unsafe practices to the ground safety supervisor, conducting monthly safety training meeting, and establishing and maintaining a safety turnover jacket
• Served as Hazardous Materials and Waste Control Officer and Corrosion Control Inspector
• Charged with the responsibility for the complete sign-off for each aircrafts airworthiness
• Managed an annual multi-million dollar budget
• Created, implemented and managed long and short term strategies to meet and/or exceed organizational and manpower performance benchmarks; evaluated unit’s effectiveness and identified critical areas in need of change and training
• Recruited 2005-2008