Michael Jackway
lansing,Michigan
Summary
Accomplished Team Leader with a proven track record at Woodbridge Lansing, excelling in conflict resolution and operational efficiency. Expert in leveraging team motivation and quality assurance to enhance performance and customer satisfaction. Achieved significant improvements in project completion times, embodying a commitment to excellence and collaborative success.
Overview
30
30
years of professional experience
Work History
Team Leader
Woodbridge Lansing
05.2003 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Auto Parts Counterperson
Auto Value Parts Stores
08.1994 - 04.2003
- Contributed to a positive work environment by fostering teamwork, assisting colleagues with tasks when needed, and maintaining open lines of communication with supervisors.
- Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
- Resolved customer complaints professionally by addressing concerns promptly and offering satisfactory solutions where possible.
- Participated in ongoing training sessions, enhancing knowledge of auto parts specifications and applications in various automotive systems.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Stayed up-to-date on industry trends, advancements in technology, and new products entering the market to better serve customers.
- Managed customer orders from initial inquiry through delivery, ensuring a seamless purchasing experience for clients.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Education
GED -
Harry Hill Vocational
Lansing Mi01-1985
Skills
- Team motivation
- Staff training
- Documentation and reporting
- Mentoring
- Safety
- Safety processes and procedures
- Staff education and training
- Complaint resolution
- Giving constructive feedback
- SOP adherence
- Meeting facilitation
- Team assessment
- Multitasking
- Conflict Resolution
- Team building
- Key Performance Indicators
- Quality Assurance
- Teamwork
- Problem-solving abilities
- Operational Efficiency
- Self motivation
- Problem-solving aptitude
Timeline
Team Leader
Woodbridge Lansing
05.2003 - Current
Auto Parts Counterperson
Auto Value Parts Stores
08.1994 - 04.2003
GED -
Harry Hill Vocational
Similar Profiles
Angel ParkerAngel Parker
Production Line Operator at Woodbridge LansingProduction Line Operator at Woodbridge Lansing
Shannon KnightShannon Knight
Assembly Line Production Worker at Woodbridge Group Of LansingAssembly Line Production Worker at Woodbridge Group Of Lansing
Ramona MendezRamona Mendez
Athletic Director at Lansing School District, Lansing Eastern High SchoolAthletic Director at Lansing School District, Lansing Eastern High School