Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Jaeger

Vienna,VA

Summary

After over a decade in tech — from managing infrastructure and security to teaching creative tools and performing on stage — I’ve recently moved from the UK to the U.S. and am looking focus on the kind of work that feels more personal, expressive, and rewarding. I’m equally at home guiding someone through software, helping them feel confident in a creative space, or keeping the tech behind the scenes humming. Whether it’s sound, service, or storytelling, I care about how things feel, not just how they function.

Overview

20
20
years of professional experience

Work History

Voice Actor

Self-employeed
12.2019 - Current
  • Built and managed two recording spaces.
  • Managed clients and stakeholders for creative projects.
  • Practiced script interpretation to deliver authentic and engaging performances.
  • Collaborated with directors to understand project objectives and character nuances.
  • Utilized recording software to capture broadcast-quality audio for various formats.
  • Engaged in continuous learning through workshops and online courses in voice acting.
  • Developed personal branding materials, including demo reels showcasing vocal abilities.
  • Networked with industry professionals to explore potential opportunities for growth and collaboration.

Cyber Security Specialist

Central Bedfordshire Council
10.2022 - 10.2024
  • Led threat detection and incident response activities across a 3,500-user estate, analyzing logs, triaging alerts, and providing actionable recommendations using enterprise tools including Azure, MDM platforms, and SIEM solutions.
  • Designed and managed phishing simulation campaigns, developed internal security policies, and advised on cyber strategy at both technical and executive levels.
  • Supported a diverse device estate (Windows, macOS, iOS, Android), securing endpoints and managing access for frontline staff, senior executives, and politically sensitive personnel (e.g., Councillors).
  • Represented the council in cross-agency partnerships, offering cybersecurity guidance to external bodies including neighboring councils, law enforcement, and fire services.
  • Consulted on major IT projects and tenders to ensure cybersecurity best practices were embedded from planning to implementation.
  • Regularly briefed senior leadership and political stakeholders, translating complex security risks into clear, informed decisions at Director and Councillor level.
  • Stepped in to cover senior staff absences, including personnel management duties and acting as a departmental representative in high-level discussions.
  • Continued to mentor former colleagues, support hiring for third-line and senior technical roles, and strengthen security awareness across departments.

Vocalist and Frontman

Various Bands
01.2005 - 02.2023
  • Booked and promoted events around Britain. Collaborating with promoters, agents, venues, designers and acts.
  • Managed multiple charity events with vendor coordination, press coverage and sponsor acquisition.
  • Extensively toured UK cities, collaborating closely with sound engineers ensuring optimal live sound quality during performances.
  • Delivered live vocal performances across various genres, enhancing audience engagement and satisfaction.
  • Collaborated with musicians and producers to create cohesive sound arrangements for recordings and performances.
  • Recorded final tracks and demos at home studio.
  • Developed unique vocal techniques to improve performance quality and artistic expression.
  • Mentored emerging artists on stage presence, vocal techniques, and music interpretation skills.
  • Conducted rehearsals, ensuring all performers were prepared and aligned with production goals.
  • Curated setlists that resonated with diverse audiences, adapting to venue atmospheres and themes.
  • Participated in promotional events, increasing visibility and audience reach through social media strategies.
  • Received positive feedback from clients and booking agents, resulting in repeat bookings and referrals.
  • Strengthened stage presence with ongoing training in acting, dance, and movement techniques.
  • Consistently maintained vocal health through proper technique, warm-up routines, and self-care practices.
  • Showcased exceptional teamwork alongside other musicians contributing towards successful group performances.
  • Managed scheduling of gigs, rehearsals, recordings sessions while prioritizing time for personal practice sessions as well.

Infrastructure Specialist

Central Bedfordshire Council
08.2021 - 10.2022
  • Managed and maintained critical IT infrastructure across Azure (platform, AAD, Endpoint, Exchange/365), VMWare, SCCM, NetBackup, JAMF, and Rubrik Polaris.
  • Played a lead role in major migrations including:
    Transition of iOS/iPadOS devices from MobileIron to Intune.
    Identity Management and SSO migration from OKTA to Azure AD.
    Migration of the Council’s Election Management system (Express → Elector8).
  • Spearheaded onboarding of Rubrik Polaris (SaaS Backup for Microsoft 365/Azure), leading product research, PoC evaluation, and stakeholder alignment with finance and IT leadership.
  • Actively contributed to security compliance efforts including Public Sector Network submissions, vulnerability scanning (Nessus), and incident response via AlienVault (now LevelBlue) in collaboration with Hytec security consultants.
  • Co-led high-profile tender processes for a Council-wide chatbot platform and a new school transport system—ensuring alignment with governance, security, and budget requirements.
  • Collaborated closely with Project Managers and BAs, providing technical guidance across workstreams to ensure informed decisions and stakeholder confidence.
  • Served as deputy to the new Change & Problem Manager, leveraging prior experience to rapidly respond to evolving incidents, forming cross-team task forces as needed.
  • Delivered weekly progress updates to 40–50 staff across the department; chaired departmental and CAB meetings when required to maintain process adherence and inclusive communication.
  • Maintained strong cross-team relationships with Application Support, Change, and Operations teams—mentoring colleagues and bridging functional knowledge gaps from prior roles.

IT Change and Problem Manager

Central Bedfordshire Council
04.2019 - 08.2021
  • Led the ITIL-based Change Management process supporting 3,500 staff and ensuring service continuity for 285,000+ residents; focused on risk, impact, and stability across all IT systems.
  • Chaired weekly CAB (Change Advisory Board), reviewing, challenging, and approving changes with stakeholders from Infrastructure, Applications, Finance, and third-party vendors.
  • Delivered clear, audience-appropriate communications ranging from executive stakeholder briefings to narrated video guides and end-user troubleshooting support.
  • Navigated complex, politically sensitive discussions, resolving conflict through data-driven decisions and collaborative stakeholder engagement.
  • Produced detailed technical documentation and reframed complex information for diverse audiences across IT and business functions.
  • Drove service quality and compliance in all change and problem processes, with a strong focus on cybersecurity, data governance, and regulatory requirements (e.g. PSN, HSCN).
  • Supported all major business-critical system migrations (cloud/hosted), collaborating with external security consultants and internal InfoSec to uphold best practices and compliance.
  • Provided mentorship and technical guidance to colleagues across Service Desk, App Support, and Infrastructure, drawing on prior hands-on experience in those roles.
  • Co-managed projects and system migrations end-to-end: from scoping to delivery, including resourcing, scheduling, risk mitigation, and stakeholder communication.
  • Served on hiring panels across the department to ensure recruitment aligned with team and organizational goals.
  • In final six months, worked alongside Infrastructure on two large-scale Microsoft Stack deployments (affecting all users), deepening hands-on experience with Azure, M365, VMWare, Exchange, NetBackup, and MDM platforms.

Application Support Officer

Central Bedfordshire Council
01.2016 - 04.2019
  • Delivered second- and third-line support for dozens of major line-of-business applications across all council departments, working within ITIL frameworks to resolve incidents, manage problems, and implement service changes.
  • Supported systems underpinning key services including Adult Social Care, Planning, GIS Mapping, SQL Databases, Apache Web Services, and hosted environments, adapting daily to a wide range of platforms and delivery models.
  • Collaborated cross-functionally with Development, Infrastructure, Networking, and Service Desk teams to ensure smooth transitions during system upgrades, cloud migrations, and decommissioning projects.
  • Prioritized data integrity and cybersecurity due to frequent interaction with sensitive, financial, and personally identifiable information—ensuring changes were delivered correctly, not just quickly.
  • Worked extensively with ITSM tools to triage requests, manage change approvals, and coordinate delivery across complex, interdependent applications.
  • Supported hosted and on-prem environments, including system integration with third-party providers and automation within various enterprise platforms.
  • Developed deep operational knowledge across a wide spectrum of business systems, refining troubleshooting and analytical skills across web-based, database-driven, and GIS-layered services.
  • Took an active role in application upgrades and hosting transitions, providing end-to-end support including technical planning, environment validation, stakeholder communication, and post-implementation support.

Service Desk Analyst

Central Bedfordshire Council
05.2013 - 01.2016
  • Provided first and second-line support to 2,500+ internal users across a diverse virtual environment with over 1,800 daily concurrent sessions and 100+ enterprise applications.
  • Supported mixed device estate including iGels (Linux thin clients), Windows, macOS, iOS, Android, and Windows Mobile—on-site and remotely.
  • Delivered tailored IT support to a varied user base (from Social Workers to Directors and Councillors), adapting technical language and approach based on user’s knowledge level.
  • Resolved issues across specialized applications including Acolaid, SWIFT, SAP, AutoCAD, Frameworki/Mosaic, OpenRevenues, Adobe Creative Suite, and Final Cut Pro, alongside core Microsoft Office apps.
  • Managed user accounts and permissions in Active Directory, Exchange, and Citrix profile servers; configured Citrix App Publishing and APP-V.
  • Deployed and imaged PCs and laptops via Windows Deployment Services (WDS); configured and maintained printers, AV systems, and mobile devices (Apple Configurator, Good Technology).
  • Administered iGel devices via Universal Management Suite (UMS); supported Android/Windows tablets and iPads across MDM workflows.
  • Conducted routine server maintenance, monitored logs, managed storage, and performed backup/restore operations using Symantec NetBackup.
  • Communicated professionally across face-to-face, phone, and email support channels, emphasizing consistency, clarity, and first-time resolution.

Photoshop Associate Lecturer

Bedford College
11.2010 - 05.2013
  • Delivered beginner to advanced Photoshop courses to diverse learners including teachers, creatives, entrepreneurs, and adult learners, both in and out of term.
  • Designed and delivered professional-standard training aligned with college expectations and subject to external verification.
  • Adapted content on-the-fly to accommodate students with specific learning needs—often running dual-streamed lesson plans to ensure inclusivity and effectiveness.
  • Developed and refined course content independently, requiring detailed planning and strict time management across multiple cohorts.
  • Received consistently strong student feedback for clarity, depth, and delivery; known for making complex topics engaging and accessible.
  • Deepened technical expertise through real-time problem solving and handling a wide variety of questions across the Adobe Creative Suite.

Apple Mac Technician

Bedford College
03.2010 - 05.2013
  • Managed and maintained 300+ Apple devices (iMacs, MacBook Pros, iPads, OSX Servers) across 3 campus buildings, supporting 40+ staff and thousands of students.
  • Handled hardware/software issues, imaging via DeployStudio, OSX Server setup, AV systems, and application-specific troubleshooting.
  • Provided full-stack application support for Adobe Creative Suite, Final Cut Pro (Motion, Soundtrack Pro), Microsoft Office, Celtx, Logic Pro, and Cubase.
  • Supported both macOS and Windows environments, with exposure to Linux (CentOS/Ubuntu), Active Directory, Exchange, WDS, and Windows Server.
  • Operated audio-visual equipment for live events and presentations, ensuring high-quality output.
  • Managed inventory of media supplies, coordinating orders to maintain optimal stock levels.
  • Delivered staff and student training on creative software, AV tools, DSLR and HD camcorder use; covered lessons as an Associate Lecturer.
  • Independently managed incident intake and workload prioritization across walk-ins, phone, and email requests, balancing impact and urgency.

Records Management and EDRMS Project Officer

South Bedfordshire District
06.2008 - 03.2009
  • Audited and classified council records to support the implementation of an EDRMS, defining retention periods and contributing to the creation of the Records Management Policy.
  • Coordinated and supported weekly training sessions, handling AV setup and co-delivering content to internal staff.

Education

High School Diploma -

Redborne Upper School & Community College
Bedfordshire, England

Skills

  • Versatile across Apple and Microsoft ecosystems — macOS, Windows, iOS, Azure, Intune, JAMF, SCCM — with hands-on expertise supporting complex environments and mixed device estates
  • Audio-savvy: experienced setting up and troubleshooting everything from vocal chains to full AV rigs, both live and in studio Confident with mics, interfaces, Final Cut, Logic, Adobe Suite, and other DAWs
  • Strong communicator across all levels — from mentoring creatives and training frontline users, to advising Directors, Councillors, and cross-agency teams including Police and Fire services
  • Highly adaptable, with a habit of learning new tools fast and sharing knowledge
  • Proven project contributor: helped scope, implement, and support major migrations, security tools, infrastructure upgrades, and creative systems — often bridging the gap between technical teams and end users
  • Deep experience in performance and delivery — as a frontman, voice actor, and trainer — blending stage presence with clarity, timing, and audience awareness
  • Trusted to cover for senior staff, lead initiatives, and handle sensitive situations with a calm, methodical approach
  • Natural team player with a habit of mentoring peers, strengthening cross-department connections, and keeping things grounded and human — even in fast-paced or high-pressure environments
  • Detail-oriented and takes pride in clean, functional setups and smooth user experiences
  • Actively engaged in creative work across disciplines

Timeline

Cyber Security Specialist

Central Bedfordshire Council
10.2022 - 10.2024

Infrastructure Specialist

Central Bedfordshire Council
08.2021 - 10.2022

Voice Actor

Self-employeed
12.2019 - Current

IT Change and Problem Manager

Central Bedfordshire Council
04.2019 - 08.2021

Application Support Officer

Central Bedfordshire Council
01.2016 - 04.2019

Service Desk Analyst

Central Bedfordshire Council
05.2013 - 01.2016

Photoshop Associate Lecturer

Bedford College
11.2010 - 05.2013

Apple Mac Technician

Bedford College
03.2010 - 05.2013

Records Management and EDRMS Project Officer

South Bedfordshire District
06.2008 - 03.2009

Vocalist and Frontman

Various Bands
01.2005 - 02.2023

High School Diploma -

Redborne Upper School & Community College

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