Mike Johnson
Raleigh,NC
Summary
Competent Technical Consultant offering wealth of experience in project management, system failure analysis and motherboard design. Over 46.7-year background in electrical engineering and enthusiasm for managing projects. Experienced software developer and project manager.
Overview
47
47
years of professional experience
Work History
Technical Resolution Leader
Hewlett Packard Enterprise
03.1977 - 10.2023
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
- Served as a subject matter expert in key technology areas, providing guidance and expertise to colleagues and clients alike.
- Reduced average response time for escalated cases by implementing efficient case management processes.
- Streamlined communication between support teams, resulting in improved collaboration and faster resolution times.
- Provided exceptional customer service while resolving difficult situations diplomatically, maintaining client loyalty during challenging circumstances.
- Supported sales teams by offering technical insights during pre-sales discussions with prospective clients where appropriate.
- Leveraged root-cause analysis techniques for identifying underlying issues, enabling long-term improvements to product stability.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Timeline
Technical Resolution Leader
Hewlett Packard Enterprise
03.1977 - 10.2023
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