Michael Jones
Lakewood,CO
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Center CNA Manager and Scheduler
InnovAge
Denver, CO
09.2011 - 01.2025
- Managed 14 employees with appropriate staffing, scheduling, and motivation.
- Managed a day center for all-inclusive care for hundreds of elderly participants.
- Participated with care plans, charting, and ordering approximately $10,000 per month in supplies.
- Maintained a positive environment for staff and participants.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Educated patients on self-care techniques that would help them maintain their independence.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Owner of Fitness Gym- Body Masters
Self-employeed
Denver, CO
01.2004 - 07.2011
- Personal Trainer.
- Handled all aspects of the gym, charts, bookkeeping, and an overall healthy environment for other trainers and customers.
- Maintained retail sales and stock.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate and complete records of all business transactions and interactions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Certification - Health Care
Emily Griffith Technical College
Denver, CO06-2011
Associate of Arts - Business Management
Barnes Business College
Denver, CO12-1985
General Studies
Jefferson High School
Edgewater, CO05-1975
Skills
- Managing staff and Center
- Conflict resolution
- Time management
- Charting accuracy
- Care plan development
- Medical supply management
- Staff scheduling
- Team leadership
- Customer service
- Communication skills
- Problem solving
Affiliations
- Received employee of the month three times with Innovage
References
References available upon request.
Timeline
Center CNA Manager and Scheduler
InnovAge
09.2011 - 01.2025
Owner of Fitness Gym- Body Masters
Self-employeed
01.2004 - 07.2011
Certification - Health Care
Emily Griffith Technical College
Associate of Arts - Business Management
Barnes Business College
General Studies
Jefferson High School