Mike Jones
Santa Rosa,CA
Summary
Pool and spa service professional with 8+ years of hands-on troubleshooting and customer relations experience across mechanical, electrical, plumbing, and system-related environments. Experienced in diagnosing complex problems, identifying root causes, evaluating system behavior, explaining technical issues to customers, preparing repair estimates, and implementing safe, efficient solutions. Seeking to transition into a Technical Support Specialist role where hands-on troubleshooting and customer-focused technical support can be applied to products, systems, and users.
Overview
12
12
years of professional experience
Work History
Repair Technician
Johnson Pools & Spa
Windsor, California
01.2021 - Current
- Secured consecutive promotions by maintaining exceptional technical expertise, problem-solving ability, reliability, and quality service.
- Diagnose and resolve complex mechanical, electrical, plumbing, gas, equipment, and system-related problems across residential and commercial service environments.
- Inspect equipment and systems, evaluate failures, determine appropriate solutions, and complete repairs efficiently and safely.
- Troubleshoot and repair pool pumps, heaters, plumbing connections, unions, fittings, PVC piping systems, leaks, and related equipment.
- Install and troubleshoot 120V–240V electrical equipment while following appropriate safety practices.
- Apply structured troubleshooting techniques to identify root causes rather than simply addressing symptoms.
- Able to independently handle service requests, prioritize problems, determine appropriate next steps, and complete work with minimal supervision.
- Communicate technical findings, repair options, and recommended solutions clearly to customers with varying levels of technical knowledge.
- Prepare service estimates and quotes for failed equipment and recommended repairs, translating technical findings into clear customer-facing recommendations.
- Develop practical solutions to unfamiliar problems by analyzing system behavior, equipment condition, and available information.
- Maintain a professional customer experience while working in occupied residential and commercial environments.
Service Technician
Bobby's Pool and Spa
Novato, California
08.2018 - 01.2021
- Performed residential and commercial service work involving pool equipment, water systems, maintenance, and troubleshooting.
- Conducted water testing and chemical balancing to maintain safe operating conditions and meet applicable service requirements.
- Identified system issues and communicated service recommendations to customers.
- Developed hands-on experience troubleshooting equipment and resolving service issues in the field.
- Maintained reliable service schedules while completing work accurately and professionally.
Kennel Technician
Petaluma Animal Shelter
Petaluma, California
08.2016 - 08.2018
- Executed morning sanitation routines, feeding schedules, and behavioral assessments to maintain a safe, clean, and organized environment while following established procedures and safety requirements.
- Demonstrated reliability, responsibility, and the ability to work independently in a fast-paced setting.
- Communicated effectively with coworkers and members of the public in a customer-service-oriented environment.
Shift Lead
Baskin Robbins Ice Cream
Rohnert Park, California
08.2014 - 08.2016
- Ensured smooth daily operations by upholding high standards of customer service and fostering team performance.
Education
GED -
Rancho Cotate High School
Rohnert Park, CA05-2016
Skills
Troubleshooting: Root-cause analysis, diagnostic problem solving, system evaluation, failure identification, corrective action
Technical Systems: Mechanical equipment, pumps, heaters, plumbing/PVC systems, gas systems, water systems, electrical equipment
Electrical: 120V–240V equipment installation and troubleshooting
Customer Support: Technical explanations, customer education, repair recommendations, service communication, quote preparation
Service Operations: Preventive maintenance, equipment repair, service calls, safety procedures, residential and commercial environments
Timeline
Repair Technician
Johnson Pools & Spa
01.2021 - Current
Service Technician
Bobby's Pool and Spa
08.2018 - 01.2021
Kennel Technician
Petaluma Animal Shelter
08.2016 - 08.2018
Shift Lead
Baskin Robbins Ice Cream
08.2014 - 08.2016
GED -
Rancho Cotate High School