Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mike Klug

Green Bay,WI

Summary

Dynamic Operations Manager with a proven track record at Dorsch Ford, excelling in customer service and conflict resolution. Expert in documentation management and process improvement, I foster strong client relationships and enhance team performance, ensuring compliance and operational efficiency. Recognized for effective communication and leadership in high-pressure environments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Logistics Technician

Georgia-Pacific
01.2020 - Current
    • Tracked orders and notified customers of status or potential delays.
    • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
    • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
    • Strategized best methods and tactics for efficient storage and handling of materials.
    • Awarded a formal accolade, from a different departments manager for my willingness to assist them and make sure product was correct for customer
    • Gained a Trainer status for new employees entering on the actual work floor

Operations Manager Dorsch Auto Credit

Dorsch Ford
06.2009 - 03.2018
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Resolved issues through active listening and open-ended questioning.
    • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
    • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
    • Accomplished multiple tasks within established timeframes.
    • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
    • Supervised operations staff of 30 and kept employees compliant with company policies and procedures.
    • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
    • Maintained policy, procedure and regulatory compliance business-wide.
    • Accurately processed POS (Point of Sale) transactions, returning coin, currency, payment cards, and receipts to customers.
    • Completed data entry tasks with accuracy and efficiency.
    • Utilized over 40 computer programs

Salesperson

Broadway Automotive
02.1998 - 02.2008
    • Presented professional image consistent with company's brand values.
    • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
    • Ranked in the top 10% in sales
    • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
    • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Civil Affairs Specialist

United States Army Reserve
03.1990 - 03.2006
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Gained strong leadership skills by managing projects from start to finish.
  • Responsible for over 150 military personnel records (201 File) and all medical records for the Battalion.

Education

Some College (No Degree) - Business Finance

University of Wisconsin, Oshkosh
Oshkosh, WI

Skills

  • Service excellence
  • Professional demeanor
  • Consistent dependability
  • Multi-task management
  • Engaged listening
  • Effective complaint resolution
  • Account information updates
  • Multi-line call handling
  • Credit card payment processing
  • Information security
  • Proficient in POS systems
  • Proficient in computer applications
  • Conducting thorough research
  • Strategic issue resolution
  • Clear and concise communication

Certification

eMV Partner though Dealership

Worked with Michael Urban (Field Investigations Unit)

Experience with MV11 title applications

Vehicle Titles and Registration

Issuing License plates

Adding or Releasing vehicle liens - creditor, child support

Out of State Titles

Familiar with Title Brands - Salvage, junk, flood

Various forms of ID - Driver License, ITIN, Social Security Cards, passwords, Visas

Check OFAC reports

Collection Taxes and fees through Point of Sale (POS) systems and cash transactions

Automotive Contracts -Purchase, Lease an Finance


Timeline

Logistics Technician

Georgia-Pacific
01.2020 - Current

Operations Manager Dorsch Auto Credit

Dorsch Ford
06.2009 - 03.2018

Salesperson

Broadway Automotive
02.1998 - 02.2008

Civil Affairs Specialist

United States Army Reserve
03.1990 - 03.2006

Some College (No Degree) - Business Finance

University of Wisconsin, Oshkosh

Similar Profiles

CREATE PROFILE