Mike Ladrigan
Cincinnati,OH
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, my tenure at Speedway showcased my ability to maintain high standards of cleanliness and organization, alongside my adeptness in cash handling and loss prevention. Demonstrating reliability and a service-minded approach, I excelled in fostering positive customer relations and ensuring compliance with liquor regulations, contributing significantly to the store's operational efficiency.
Overview
13
13
years of professional experience
Work History
Gas Station/convenience Store Clerk
Speedway
Cincinnati, OH
07.2006 - 07.2010
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
- Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and Type products.
- Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
- Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
- Conducted accurate cash handling and managed register transactions, ensuring balanced drawers at the end of each shift.
- Met safe food handling protocols to comply with company, Location health department and industry standards.
- Implemented loss prevention measures by monitoring customer activity and addressing suspicious behavior accordingly.
- Participated in ongoing training sessions to stay current on company policies, procedures, and best practices for convenience store operations.
- Alternated goods in inventory by observing first-in and first-out approach.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
Sales Associate
Wizards
Cincinnati, OH
07.2004 - 07.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Stocker, Cashier, Power Tool Rentals, Paint Depart
George Meyer Hardware Store
Madeira, OH
09.1997 - 05.2005
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Stocked designated items on shelves, end caps and displays.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Followed orders precisely for correct items, sizes and quantities.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Education
Bachelor Of Accountancy - Accounting And Finance
University of Cincinnati Blue Ash College
Cincinnati, OHHigh School Graduate - College Prep
Moeller
Cincinnati, OH05.2003
Skills
- Reliability and punctuality
- Point of sale operation
- Cleanliness Maintenance
- Loss prevention awareness
- Cash handling proficiency
- Stock replenishment
- Store safety protocols
- Customer Service
- Merchandise Restocking
- Store maintenance
- Cash Handling Accuracy
- Cleaning techniques
- Cash Register Operation
- Payment Processing
- Preventive Maintenance
- Guest Relations
- Theft Prevention
- Troubleshooting
- Register management
- Adaptable and Flexible
- Cooperative Attitude
- Problem-Solving
- Customer Assistance
- Service Minded
- Reliable and Responsible
- Customer Relations
- Refunds and exchanges
- Cash Management
- Honest and Dependable
- Liquor regulations and compliance
- Cleaning and sanitizing
- Product Knowledge
- Cash Register Operations
- Cash Handling
- Social Perception
- Liquor Law Compliance
- Coin and Currency Counting
- Analytical Thinking
- Drawer management
- Customer Transactions
- Cash Drawer Balancing
- Identification checks
- Accounting Software
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
Timeline
Gas Station/convenience Store Clerk
Speedway
07.2006 - 07.2010
Sales Associate
Wizards
07.2004 - 07.2006
Stocker, Cashier, Power Tool Rentals, Paint Depart
George Meyer Hardware Store
09.1997 - 05.2005
Bachelor Of Accountancy - Accounting And Finance
University of Cincinnati Blue Ash College
High School Graduate - College Prep
Moeller